Horrible customer support
Customer support was horrible. I placed my order for the medium roast vs the mild by accident. I contacted them 2 minutes after placing the incorrect order to see if I could have it switched before being shipped. They replied and said it was too late, yet the product shipped 3 days later. Customer service told me to return it to the post office and they'll switch it. I spent $18 to have it shipped back, when the item itself cost $30. Customer support didn't do enough to improve the situation. They offered me a 15% discount on the next order, which is basically saving $4. I requested a complete refund and switched to RYZE (a better company). Overall, I lost 1 hour of gas going to the post office, I lost the time spent sending multiple emails, and $18...for NOTHING. Worst experience ever.