Great website easy to use
Great website easy to use
Shawn
美国
6★ 评价
11👁 被浏览
0👍 有帮助
6 条评价
Customer service is TOP NOTCH!!
Customer service is TOP NOTCH!!! Had an issue with my Ghost 2 and reached out to support. Within minutes, I had a response. No questions asked, I was sent a new Ghost 2 and received it in about a week. Will MOST DEFINITELY be giving Dr. Dabber my business again!
帮助引导我走向正确的方向......
帮助引导我走出国务院祖父母权利的正确方向。
Lifesafer 的团队总是乐于助人！…
Lifesafer 的团队总是乐于助人且友好。能够有问题地聊天真是太棒了！
KJ一直是我的首选
KJ一直是我的首选！ 她总是很准时、友好、乐于助人并且知识丰富。 非常感谢她这些年来一直在我和我的客户身边。
Do not purchase the warranty
Do not purchase the warranty. Absolutely trash. To file a claim you must first send the lenses back then after they receive them they will begin processing the replacement. Good luck seeing during this time. It’s not like you need glasses or anything. Why would they simply not hold a credit card on file and process the replacements? Ohh, because that would Involve common sense and giving a care about you the customer. Updated for the “response” Thank you for contacting FramesDirect, where you can find the largest selection of premium eyewear online. Below is our reply to your inquiry regarding order # 2190648 - FD Your inquiry : Hello. Could you please advise on how I process a warranty claim for a scratched lens? Response to your inquiry : Thank you for reaching out. Unfortunately, scratched lenses are not covered under our warranty. Our warranty only covers manufacturer defects that occur within one year of purchase. Please feel free to call us at 1-800-248-9427 if we can be of further assistance or if you need additional information. And my response: Wow…. Or you could actually give a damn and do your job and check the order number that I provided and see that I purchased the warranty. So, let’s try again and pretend that you actually care about doing your job or about your customers.