Long pick times
My flight landed at 12 AM at PHL there was no one around because everyone had been picked up. I texted twice, following directions on the card, I had to wait 35 minutes and then I finally made the phone call that took 2 minutes to get answered and then they finally sent someone. I watched every other parking lot pick up van go by at least two or three times. Then when I was finally picked up we had to pick up almost a bus full of people from other terminals at 12:40 am that had all been waiting over 30-40 minutes. This is the worst parking company with regards to pick up.