Love the new mattress. Salesperson was great! Order process was unpleasant.
Love the new mattress. We would have loved to purchase it in-store from a salesperson rather than online. However, the only way to get the best price was to order online. The promotional mailer they sent us included an additional 10% off the entire order that the salesperson said they could not match. Why would a company do this and discourage in person shopping? I mean, you can't test a mattress our virtually. So why make customers go to the physical store to try it out, then tell them the only way to get the best price is to go home and order it online?