Terrible Customer Support Experience
EpicNPC by itself is a decent forum with moderation. However, their Customer Support system can only be called a diaster. My account, a verified one with multiple years of regular use, apparently triggered something on their system after I attempt to change my email. Which promptly lead to an account suspension. Cool, I thought, maybe we can work this out. But what awaits me is the worst CS experience I ever had (thought I had seen the worst). My inquiry get picked up and I was told my account tripped their detection filters. Not ONE explanation was ever provided on what, why or how this "filter" operates. If you get it, you're finished. As I attempt to ask for what solution there is, the CS agent told me I need to provide an account on another website that has 10+ feedbacks and active over 6 months. Why? None of that was mentioned in forum rule, nor are there any alternatives. As I ask for other alternatives, the ticket got instantly closed as if the agent is on a KPI run to close as many tickets per day as they can. Any further tickets immediately get closed as I get told to try to appeal again 6-MONTHS later. No excuse, no reasoning, I got slammed the door in my face just because I failed to have another account on another arbitrary website to appeal a ban on EpicNPC. Never have I seen such a requirement, nor have that been written in the forum rule. And the 10+ ratings, really? How does a small time seller even have that many ratings to prove? I thought it's a forum to sell a game account not a physical storefront. Anyway, it's still a good forum if you're surfing for listings, but god forbid you ever have to contact their CS. Definitely EpicNPC will remain in my book for having the worst CS system. ------------------------ Updated: After my review went live, I got in contact with CS again and it was supposed to be an incorrect response from epicNPC and my account situation was solved. I wouldn't call this a great experience, but in the end things still get resolved within 24 hours. My rating will reflect the appreciation in their quick response, but it will be neutral.