I have been a Rocket Lawyer member…
I have been a Rocket Lawyer member since early 2022 and have relied on this platform to support the legal needs of my company, Magiktek Systems, LLC, a verified DBE and SDVOSB-certified IT infrastructure firm. What I experienced in April 2026 has permanently changed my confidence in this platform. I was connected through Rocket Lawyer with an individual representing himself as a licensed attorney for the purpose of redlining a Mutual NDA tied to a trademark-pending business initiative. Within hours of engaging, this individual solicited payment via personal Zelle to a private Apple ID email address, not a law firm payment system, not an invoice, not an ACH, a personal Zelle account. When I declined and requested a proper invoice, he agreed to send one. That invoice never arrived. The work was never delivered. I conducted bar association searches across California and Florida. No licensed attorney matching this individual's profile was found. The name used appears to match a real Florida Bar attorney at a Fort Lauderdale firm, whose identity may have been borrowed. This platform facilitated what appears to be attorney impersonation fraud. I submitted a formal complaint to Rocket Lawyer support with full screenshots and documentation. I received no response. Not an acknowledgment. Not a case number. Nothing. I am not a new user. I am not someone who misunderstood the platform. I am a long-standing paying member…Rocket Legal+, who brought a legitimate, time-sensitive legal matter to this platform and was met with fraud and then silence. Rocket Lawyer markets itself as a trusted legal resource for small businesses. A scam operator running on this platform with no consequence, and a support team that does not respond to documented fraud complaints, is a fundamental failure of that promise. I would give zero stars if the option existed. I am reconsidering my continued membership and will be exploring alternative legal service platforms going forward. This situation deserves a direct response from Rocket Lawyer leadership, not an AI chatbot.