Issues seem to have been rectified
UPDATE: Having spoken with IPVanish they looked into the issues that I was experiencing very promptly. IPVanish have offered and alternative which should rectify the issues that I have been experiencing. Many thanks IPVanish ORIGINAL POST: Having been a Loyal customer paying annually on a auto-renewal basis - complaining to IPVanish as their product had suddenly stopped working for me. Being told that basically there was nothing they could do (yet other providers having no problems at all) and then being told I could not get a refund or part-refund on my subscription that had incepted less than a month ago - very poor. Joined another VPN service - no issues what so ever.