美国
在处理了我们的汽车出现的意外问题（该问题导致车辆无法使用且修复成本过高）后，我检查了几个网站并填写了查询页面并收到了估价。几分钟后，这家公司打电话给我，问了我一些后续问题，服务代表非常友好和理解。我解释了一切，他们没有改变估计。我能够在第二天得到我的取件时间表，并收到包含详细信息的消息。他们非常善于沟通和理解。拖车司机非常准时，早上给我打电话，在他还车 30 分钟时提醒我，以便我做好准备。他帮助我了解了签约所有权的过程，并使我个人的困难处境变得更加能够忍受。我什至收到了礼貌的后续短信，检查汽车是否被接走。估价非常公平，服务及时且友好。
I actually do love just about all of my FIGS scrubs, sweats, underscrubs, caps, jackets, sneakers, totes, etc. However, I have had an issue or two here & there w/ a zipper or snap - mind you I’ve spend THOUSANDS of dollars over the years at this point (I have more FIGS than anything else in my wardrobe - I’m a nurse, we work all the time) & FIGS is less than accommodating. This is why I’m giving a four star rating. I’ll never find the time to spend additional valuable time & money to repair a zipper or snap on brand new scrub pants I just overpaid $60 for & FIGS refuses to exchange, despite multiple appeals. At best, they may offer a $20 coupon. So I donated them! Someone else surely will. Godspeed. They do have fun styles & they’re comfortable. Customer service for overpriced scrubs though? Leaves a bit to be desired.