Customer service as well as return policy
This rating is mainly for the people who work in your customer service. I am pleased to have very prompt responses every time I contact that office. Lately, Connie in the customer service department has been helping me resolve my issues. She addressed my questions readily and was very helpful to me. On a different matter, however, I think LilySilk should have a more generous return policy. When you run an on-line clothing business, you do not have to pay for setting up and managing a chain of physical stores, and certainly all the overhead that comes with it. Clothes selection for someone ultimately depends on how well fitted and how well the cut, the style, and the texture and color of the fabric all look when one tries them on. Also, sizing these days have not been as uniform from company to company, it’s quite understandable that customers might sometimes have second thoughts about an item they have purchased on-line. All the clothes I regularly purchase on-line with other companies do not charge me shipping for my return items. The one that had charged me usually lose me as a customer.