Absolutely a terrible experience
Let me start with the Pros. Price and that’s the end of it. Now Cons: 1- Although in their confusing instructions(outside door A1 or A2?) they mention for pick up, text “Shuttle” to (678) 293-7255, but they absolutely have no idea how many people request shuttle pick ups at the same time. As a result they just send one rude driver and just imagine you’re at ATL waiting 30 min for the shuttle and when it arrives and while you’re loading your luggage in the back, other people jump in and take all the seats. Well, the only thing you can do is taking back your luggage and politely ask the driver to use her radio and ask for another shuttle. Then “Benicia” the driver starts screaming at you that “get away from me. I’m doing my job etc”. Very rude, harassing and unprofessional behavior. 2- obviously you asked the driver to use her radio for a reason. Cuz they are not answering their phones and put you on hold for 25-40 min. Long story short, I gave up and called uber. Paid $33 to get there and pick up my car. Benicia, the rude driver was there. I tried to complain but there were no ears for that. They just don’t care! Does it worth the cheaper price? Hell no!