Damages happened on 1st rental, cant get $350 paid 2 me
Update: 7/29/26: The claims adjuster denied my claim. That was 3 days ago, I still cannot add additional charges. I have the 3rd rental we had scheduled for pickup tomorrow. We might need to cancel that 1 as well. I have been on the phone with customer service. The total charges for repairs is $350.01. The renters deductible amount is HIGHER than this amount. They will need to pay this out of pocket anyways! But I was told this needs to go through the insurance process which could take who knows how long. There is a deposit on hold for $500 for damages. I NEED TO PAY FOR IT, PICKUP THE CAMPER, AND GET IT CLEANED IN TIME FOR THE NEXT RENTAL IN TWO DAYS!!!!!! This was my very 1st rental, it was returned damaged, dirty, black tank full. This app is ridiculous the process you have to go through to get anything done. I requested a manager more than 10 times on the phone, I was told, my manager will tell you the same thing, I was ignored most times I requested a manager until I started shouting to put manager on the line. I waited on hold, he comes back amd tells me no one is available. I highly doubt he even checked. I PLAN TO WRITE THIS IN A PUBLIC FACING REVIEW.