Refuse to stand behind their products
Bought a refurbished tool power tool from them, came with an Allstate warranty. I didn't need it when first purchased it, but when I got it out to use, it would not function. They would not return or exchange because it was past their return window, Allstate would not cover it because it never worked from new, and to go back to purchaser! I now have to go through the hassle of returning it to the manufacturer for warranty and will probably have to pay out of pocket for shipping and repair. They should have stepped up and replaced or refunded. If a company won't stand behind what they sell, I will never do business with them again.