Be very wary of Outdoorsy’s fine print
I was super exited to try out a van rental. And super disappointed after booking one, paying a hefty non-refundable amount, and then realizing Outdoorsy buried a ton of things in the fine print. Even with the purchase of their vehicle insurance, tons of things were excluded from coverage. We weren’t comfortable stepping foot in such an expensive vehicle with a big learning curve, knowing we waived most of our rights and might have to fight for coverage if anything went awry. When I contacted customer support, I got the usual “that’s our policy.” Very disappointing. What was supposed to be a “grand adventure” was instead an unfortunate lesson in “buyer beware.”