The Worst Customer Service Ever
This review is formally to complain about my recent rental experience and to request a full refund of my rental charges along with reimbursement for the alternative transportation I was forced to arrange as a direct result of your vehicle’s failure and Hertz’s inability to provide a solution. At the time of pickup, a Hertz employee conducted a vehicle inspection with me present. However, approximately 30 to 40 minutes into my drive, the air conditioning system completely stopped functioning, making the vehicle undriveable under the conditions. I immediately called Hertz customer services to report the issue. The representative confirmed that there were no replacement vehicles available in my area, leaving me with no alternative. She then instructed me to return the vehicle all the way back to the Houston branch where I had originally rented it. This was not a viable option — driving back to Houston would have caused me to be significantly late to my destination. With no solution offered by Hertz, I had no choice but to return the vehicle to the nearest available branch. Upon returning the vehicle, the agent at the drop-off branch requested that I pay for the time I had used the car. While I did not wish to cause a scene as she was polite and understanding, I made it clear that I did not consider this fair given the circumstances. She acknowledged my concern and kindly provided me with the contact details to raise a formal complaint. With no rental vehicle and no replacement offered by Hertz, I was left stranded and had to arrange my own transportation to reach my destination in New Orleans. Finding an Uber proved extremely difficult, as multiple drivers cancelled due to the long distance involved. After nearly an hour of failed attempts, I was finally able to secure a ride. In total, my Uber fare to New Orleans came to $262.74 + $200 cash tips To be clear, this entire ordeal — the stranded wait, the difficulty securing transportation, and the additional costs — was a direct consequence of Hertz providing a faulty vehicle and failing to offer any meaningful assistance when I called for help. I am therefore requesting the following: 1. Full refund of all Hertz rental charges: $557.75 2. Full reimbursement of my Uber fare to New Orleans: $262.74 Sincerely, TF