Website good || CS horrible
The website in itself is pretty good and a very convenient. Once you try to talk to CS everything goes down the drain. I wanted to log back into my Account after a few months of not logging in and it demanded my usual credentials first. I did that and now it followed up with my phone number, which never happened before. Sadly enough since the date of the account creation was 10 years ago and swapped my phone number twice I didn't had anyone that still has my very old phone number. After a bit of back and forth they replied with the following: "There is not enough information on the account for me to confirm ownership. The account has been disabled as compromised. You can clear your browsers cookies / cache and register a new account to continue accessing epicNPC" They have access to my IP, I use the same device as usual, I share the same country code, I gave them info about the account creation, I could even give them information regarding chatlogs I had between other users, but all that DOES NOT MATTER. Without your phone number your account is dead. Pretty disappointed in the EpicNPC CS especially Thomas, the guy I spoke with, they only seem to use predefined answers and ignores half the messages I sent of trying to proof ownership without my phone number.