Disappointed
I placed an order and it shipped on July 8th. I've been checking on it and it was just sitting there. I sent and email on July 22nd they were going to look into the situation. stating "Because it’s been this long without an update, I’m escalating your case to our customer care team so they can take a closer look and advise you on next steps. usually within 2-3 days" it has been over a week and no response. I tracked it this morning and now i get a tracking not available.