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Dissatisfied Customer

美国

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hers

Wow, had a terrible experience with Hers

Wow, this site is terrible. A doctor replied to my request with a question. She was recommending injections instead of pills because she thought they would cause less of the side effects I was worried about. She wanted to know if I would consider the pens. I was interested in the pens and began working with customer service on the pen pricing. Their pricing transparency is terrible, so it took a couple days to squeeze the prices for the various pen options out of them. As I was in the middle of doing this, a box of pills arrived at my house without my approval, and without me having chosen which pen I wanted. Customer support said sorry, there was no way to return or refund the pills. So, I had to cancel the subscription and am working on getting my money back through my credit card company. Seems like some kind of scam to me. If Hers is reading this, and you want constructive criticism, Make pricing transparent, and don't let other doctors prescribe pills while you're working with another doctor on the best injection pens. It's all just a big free for all mess on the website and seems scammy.

2026-08-04