5 stars 🌟 Only because of NATASHA ARRINGTON
I'm giving 5 stars 🌟 Only because of NATASHA ARRINGTON!!🌟 I've been in my Atlanta area home several years before FirstKey became my new property managing company and over all I have not had a good experience with several of FirstKey departments that I've had to call for support, especially maintenance. Now that I'm leaving I can say these last few months has been even more of a roller-coaster of emotions for me. A month ago, I've had my belongings damaged in the inside of the attached storage of my townhouse. Maintenance came out and repaired the roof and ceiling, yet two weeks later it's messed up again in the same spots and still today the problem is on going. Not one person from FirstKey have said they'd pay for my damaged personal belongings that I cannot move out because it has mold as well as water damage to it. This is one of many factual examples of my experience and issue with this company. There's no support or help when I need especially when the problem is not my fault. This can be very overwhelming especially during my move out time. So, when I made the decision to move and to go through FirstKey's process of leaving, my first thought was, it's going to be a headache of no help or support just like it is being here. However, I've spoken with a wonderful woman named Mrs. Natasha Arrington. She has, so far, been one of the best people I've came across of someone who has communicated and tried to help me. I've expressed what's going on and she's assured me that my move out journey will be with her assistance the entire way and if there's anything she can do she will. Natasha has answered my calls every time I've reached out to her and I can say she has told the truth! As I've stated earlier about my bad experience with FirstKey, another problem was that as a resident here it's extremely hard to speak to someone especially anyone who can handle and deal with the problems that arise. We always get the runaround, meaning I call the 800# they take a message to give to someone and I wait for a response and nothing or I send several emails without getting replies. They have a third party calling system with no communication returned to me. That's frustrating... however, not this time with Natasha! She's kept her word and has always called me back when I needed. With her, so far so good. Thank you for that!! I can appreciate and respect someone who is honest and keeps their word. I will update later as my journey continues with Natasha, thanks lady.🙏🏾🥰 FirstKey, I hope you appreciate having Natasha Arrington on your team with her integrity and empathy who makes your customers feel like we matter and not just another paying address. She has excellent customer service skills and I hope you (FirstKey) get more people like her. Thank you for taking the time to read this, be blessed.🙏🏾