Since the company only seems to respond…
Since the company only seems to respond to reviews on Trustpilot and not to emails, I have emailed several times regarding my refund following their request to refund it through my PayPal and have still not received a response, and have not yet received a refund. I have given them a deadline and if they have not refunded the money by then I will pursue a chargeback claim through my credit card company. For any other UK customers who have been let down, you can pursue either chargeback or a Section 75 refund through your bank or credit card company, whichever is applicable depending on the value of your order. Your bank or credit card company can refund you and claim the costs from the company's banking provider.