Costumer support = big W
The first package arrived a bit late but on time. I thought nice my danyvap and magic wand are here. Than i had to notice they forgot the advertised silicone adapter. So i contacted customer support. They said i get one send. The whole thing took about another 2 weeks. When it finally was on the way, german border control called because declaration problems. I told them as good as i was able to. Then after half n hour call with them it was possible to solve the problem. So had to go through annoying stuff waiting ect. And they didnt even put goodies or a discount card or anything inside… dont get me wrong its not about the product, the product is perfect but it was really annoying and time consuming to get all the parts to my location. They get 3 stars for good customer support but the competence of the packing staff is rather unpleasent.