Unsafe gym equipment that cannot be repaired
The Hydrow Pro has a severe design flaw that makes it unsafe to use. The screen has a glass surface that is not laminated, meaning any crack is liable to spew shards of broken glass, which has no place in any type of gym equipment. Furthermore, the handle does not have any guard on it, meaning a user could lose their grip on it and send it flying at the screen. This happened to me during regular use, leaving my home gym covered in glass shards and the touchscreen completely inoperable. Without even getting into their predatory, terribly expensive, and essentially mandatory subscription service, this is straight up an unsafe piece of equipment that is liable to hurt you. Their support is horrible and does not offer replacement parts besides a $450 replacement monitor, so good luck maintaining this incredibly expensive piece of equipment for long. I cannot recommend buying a Concept2 or literally any other rowing machine enough—it is a terrible product.