Slower Than Expected with Hard-to-Read Instructions
I ordered two at-home test kits, and unfortunately the experience was underwhelming. Both tests were fairly involved, yet the printed instructions were extremely small and difficult to read. I don't normally have trouble with small print, but these were challenging enough that I found myself wishing there were larger, clearer instructions included. The turnaround time was also much slower than I expected. Once the lab received my samples, it took 10 calendar days to receive my results. By comparison, I've used other mail-in testing services where the entire process—from ordering the kit, collecting and mailing back samples, lab processing, and receiving results—was completed in about five days. The service worked in the end, but between the difficult-to-read instructions and the lengthy processing time, it didn't meet my expectations.