Ancestry-Mackiev Subscriptions Make Purchase A Challenge
I have been using Family Tree Maker for over two decades and (mostly) love the app. However, the corporate owner, Mackiev, leaves much to be desired. My most recent surprise (shock) came when I bit the bullet and made the decision to purchase their top of the line product, which costs $500 a year. I did that because I kept running into limitations of my normal subscription which did not include one feature or another. I took the additional step of adding Pro Tools just to make sure I was set. Within a short time, I received an email that my Ancestry TreeVault subscription had expired. I was shocked and thought it must be a mistake. But I quickly learned that Ancestry claims that TreeVault is run by another company and so is not included in their 'all pass' subscription. I am a fan of the product, but their subscription structure leaves much to be desired in customer service.