Hidden costs, no customer service
Hidden costs, customer service not available Final invoice just a bunch of fees stacked on top of each other with the "rental fee" only about half the cost. I also got invoiced for fuel even though I had booked the pre-paid fuel option. During my rent I tried reaching out to customer service and got stuck with a chatbot from the 90s that couldn't find my order despite spelling my name correctly and having my rental order number. Once I finally got hold of a human they were not helpful for unknown reasons ("the system says no" type of answers for simple queries) Only reason there is 2 stars instead of 1 is that the fuel overcharge got refunded in the end