Ticket #7159454 - Completely ignored for nearly a week while others get 24hr support
Ticket #7159454 I am extremely frustrated with Uphold's support. My account was temporarily restricted, and I immediately replied to the security review with all requested information last Friday. Since then, I have been met with absolute silence. It has been almost a week now with my funds completely locked. What makes this incredibly unfair is that a friend of mine had an issue with their Uphold account and received a helpful reply in under 24 hours. Meanwhile, my ticket has been completely ignored for days on end. This is my hard-earned money, and being locked out with zero communication or updates is unacceptable. I have provided everything asked of me. I need a compliance manager to review my ticket #7159454 and lift this restriction immediately. Please escalate this.