Great initial order, Nightmare warranty
I really enjoyed my purchase with Framesdirect.com. If I was reviewing on just the order, I would have given them 5 stars. The issue started when I needed my glasses replaced under warranty. Based off of my experience with warranty replacement, I would rate Framesdirect.com 1 star. I had Rayban Meta2 glasses that lost a screw. No replacement screws, they had to replace under warranty. Insane economics, but ok... Framesdirect received my glasses back on July 3. They sat for 2 weeks in their intake department, unaccepted. When I called they found them. Now at that point my glasses should have been placed as the next to go to the lab. They were not. That was 7/15. I did not receive an email until 7/21 that it would be 7-10 more business days. On 7/22 I called to change my delivery address because I moved. On 7/27, I received ANOTHER email stating it would be 7-10 days. I called. I was told, basically, sorry, that when I changed the address they had to cancel the order and put in a new one. My frames went to the lab on 7/25 and it would be 7-10 days from that day, nothing they can do about it. Some of the most atrocious customer service I've had to deal with. The people were nice, but the service, garbage. So, 3 stars (5* for initial order, 1* because of warranty replacement)