Longtime customer deeply let down. Unreliable for critical deadlines.
I’ve spent thousands of dollars with ClearBags over the years for standard packaging, but a recent experience completely broke my trust. I was accepted into a high-end art fair and placed an order in May for mat boards. A rep named Kathryn informed me some items were backordered until late June. I explicitly told her I needed to cancel the full order if they couldn't guarantee delivery, as I had another supplier lined up. She assured me everything would arrive in time. In my Clearbags account details, the full order was marked as shipped and delivered, nothing indicated that there was something wrong. Because I travel for art shows, a family member received and stored the boxes. When I opened them the week of the event, I realized the backordered items were missing—more than 2/3 of the product I needed. It turns out the rep never actually submitted the backorder. This carelessness cost me hundreds of dollars in last-minute rush fees from other suppliers. Suppliers I would have ordered from in the first place, if I had not put my trust in Clearbags. If you need basic packaging, they are fine. But if you are an artist who needs a reliable partner for major events, look elsewhere.