This response from outdoorsy is full of…
This response from outdoorsy is full of baloney and made up stuff: “Regarding service fees on items such as fuel, cleaning, or dumping charges, these fees help support the infrastructure, payment processing, customer support, trust and safety measures, and dispute resolution services that facilitate transactions on the platform. Additionally, these charges help maintain consistency across bookings and fee structures. While we are not suggesting that this applies to your business practices, service fees on these charges help discourage situations where costs are shifted away from the nightly rental rate and into add-on fees. Maintaining a consistent fee structure helps promote transparency and fairness for both guests and hosts across the platform.” Outdoorsy takes 25% of the nightly rate already and charges renters outdoorsy fee and then Outdoorsy has the audacity to take a cut from dumping, fuel fees too and etc… then has the audacity to charge sales tax and all sorts of other fees to the renters and take more money from RV owners so where is the transparency on that when both renters and owners are surprised of how much Outdoorsy add on top of what the owner charges at the end of the trip? Outdoorsy does not do like dumping tanks, clean the RV and fueling up the RV. If outdoorsy wants to make more money and be really transparent on what they charge then charge upfront the renter so no surprises and don’t make a kickback of money from RV owners when we supply other services to renters to make them happy and satisfied. That payment should go to the rv owner when we do above and beyond. You guys just know how to make money out of renters and RV owners. I feel bad for renters that on top of what I fairly charge them that Outdoorsy will bump it up and take cuts from my own fair charge. The fact also that when a damage occurs during rentals and the owner missed the 48 hours window to file a claim that they will dismiss it already. They don’t investigate properly. One staff will request for a letter when I already sent a few days ago. They don’t take in consideration the phone calls I made with outdoorsy for my claim and messages exchanges between me and renter about the claim WITHIN 48 hrs but when they think that a message was asking for payment outside the app they will send you a reminder but when it comes to damage conversation they will just dismiss it like it didn’t happen. Their only concern was to make sure to make more money out of what they have charged the renter initially. The damage has happened during rental and there was an excess policy bought by the renter anyways to repair any damages so why not use the insurance that was bought by renter to fix the RV? Outdoorsy will run out of RV to rent at some point if they don’t want to take care of the RVs that bring them business.