Paid subscription stopped working, but GamsGo refused to help
I purchased a 1-month ElevenLabs subscription from GamsGo on July 9, 2026. The account worked normally at first, but on July 26, 2026, it was suddenly banned by ElevenLabs. I used the service normally and did not violate ElevenLabs' policies. After the account was banned, I contacted the seller, but received no response or solution. I then contacted GamsGo customer support. However, instead of investigating the issue, I was simply told that the warranty period had expired. I believe this response is unreasonable because the problem was not an initial login issue — the paid subscription became unavailable before the subscription period ended. I have requested a manual review and a reasonable solution, such as a replacement subscription for the remaining time or a prorated refund, but so far I have not received any effective support. My experience is disappointing. Customers who purchase digital services should receive proper support when a paid subscription stops working during the active period.