Working class squeezed dry here.
Everyone is just trying to squeeze every last drop out of the American working class. This company is no exception. Bought a bundle completed my course and got the certificate I needed. Completed 98 percent of the second, but failed my quiz. Didnt need it at the time kind of forgot about it... couple months later I do need it for a job on Instawork. When I remembered I already bought the course in the bundle everything was working out, just needed a quick refresh and to pass my quiz. Course expired not too long ago. That night I said. Ill just call customer service in the morning and hopefully be able to reopen my course. (Purchasing alone would be more than the bundle even was). I thought being a life long customer (buying courses since 16) being 98 percent complete and explaining I have a gig this weekend would be enough. But all the way in the Philipines some poorly paid call center worker is gatekeeping my progress and telling me it would take 24-48 hours to APPROVE the reopening of my course and a surcharge of 40% after approval. This is on a friday. My gig is this weekend Courses are 15-25 dollars. Its the principle and I will never use this service ever again. You shouldnt either. No logic, no common sense, no humanity, just a blood sucking machine.