I would be very cautious about ordering…
I would be very cautious about ordering from WigOutlet.com. The wig I received arrived with the lace already cut, which meant it was not in new, original condition. The color also wasn't a good match for me, so I initiated a return and shipped it back within 48 hours of receiving it. My refund was denied because the company claimed the lace had been cut. However, I did not cut the lace, it arrived that way. It appears they accepted a previous return without properly inspecting it and then resold the wig to me. To make matters worse, customer service has ignored my numerous emails attempting to resolve the issue. Instead of addressing my concerns, they simply denied my refund. I've ordered many wigs from Wigs.com (sister site) and have successfully returned items when needed without any issues, so this experience was very disappointing. If this matter is not resolved, I will be disputing the charge with my credit card company. Based on my experience, I cannot recommend WigOutlet.com due to the poor customer service and lack of accountability. Edit to respond to their comment: That is very disappointing, especially considering I emailed customer service four separate times without receiving a response. The only reply I received was after I posted here. The wig has now been returned to me, but I do not want it. It arrived damaged, and the color is nothing like what I expected. I have already disputed the charge with my credit card company, and I will be sending the wig back once again. I am extremely dissatisfied with how this situation has been handled and expected much better customer service.