Poor customer service
Maybe this is a great place to buy books if everything goes right, but that wasn't my experience. I purchased a psychotherapy book and some random fiction novel was sent to me after fairly slow shipping. To my frustration, I was told I would have to PAY to send the incorrect book back and would get a measly $5 credit. The correct book would not be automatically shipped to me. I would have to reorder it AND pay to have it shipped to me again. WTH?? I paid $16 shipping to send it back and refused to pay for the book and shipping again. The least this company could do was ship the CORRECT book to me at no cost since it was a quality control issue on their part. I tried to support a non big box business when I could've ordered from Amazon for a couple dollars cheaper and 2 day shipping plus free returns. I probably wouldn't have needed a return because I would've also received the right book. Never again.