No Support at all
You mentioned that suspensions occur when there is a violation of uShip policy and referred me to Section 20 of the User Agreement. This is exactly what I have been trying to get an explanation for. We have reviewed the agreement thoroughly and have not violated any of the listed terms. Neither you nor the three representatives I spoke with have been able to explain what specific violation occurred. Are companies simply suspended without any explanation? Please provide the exact policy we allegedly violated and documentation of the action that led to our suspension.