Excels at customer service
The customer service agent, Matt Mensching, helped us immensely. He took his time and was very patient in seeing that, especially the plan my wife had chosen, is not meeting her needs (which we had already begun to discover prior to the call trying to fill her meds). He explained everything so well that I remarked to my wife after the call ended, that, although she had been disabled and on Medicare since 2003, I feel like I have a much better understanding of Medicare, dual eligiblility and extra help after speaking with him. Besides explaining and recommending a Medicare plan and finding one so we could both be on the same plan. I had mentioned to him that I had applied for medicaid, but had not heard anything in over a month. He said he did not see any such application in the system. He helped us complete that and apply for extra help. I highly recommend them, especially if all agents are as patient and knowledgeable as Matt.