Customer service was great but unfortunately not the product I purchased
I received a defective product and they sent me a new one which I really appreciate! I had requested to just get a refund because I didn't want to mess with the defective item or get another one if it breaks again. I accepted the replacement since it's not really my choice. The replacement came fast and this one works but unfortunately the product is a flop and doesn't hit the right places for me so I just feel like I wasted $130. That's the risk you take sometimes. I gave 4 stars because they did replace the defective one.