After being denied service for the…
After being denied service for the prescription I was actually becoming a member for and had now purchased my 3rd membership, I ask if I could be refunded for the new membership fees as well as the prescription I was being denied. Below is the Wisp representatives response, then after not recieving the membership refund I recieved a second message which is also below... Wisp:Wisp - *6/28/2026, 5:36:05 PMHi Jason, thanks for reaching out. We understand your concern. We’ve gone ahead and processed the refund for the applicable membership and prescription fees. Please allow 5–10 business days for the funds to appear back in your account, depending on your bank or card provider’s processing time. We apologize for any frustration or inconvenience this situation may have caused. Please let us know if there’s anything else we can assist you with. Sam Patient Success Wisp second response after asking why they havent sent the refund, Wisp - *7/13/2026, 7:36:30 PMHi Jason! Unfortunately, the refund was only available for the prescription, and that refund has already been processed. As for the Discount Membership, we're unable to process a refund for it. If you need anything else, please let us know! Rey Patient Success