Hi Kelly,
Thank you for sharing your feedback. We are very sorry this experience fell short and appreciate you bringing it to our attention. As part of our follow-up, we did send our number one product, and we truly hope to provide you with a much better experience moving forward.
Your feedback is important to us, and we look forward to doing better in the future.
-10X Health Support Team
Hi Dalton,
Thank you so much for sharing your experience. We are thrilled to hear your journey with 10X has been such a positive one and that the detailed bloodwork provided exactly what you were looking for. It is wonderful to know every part of the experience, from scheduling to sales to the doctor, has felt kind and supportive!
We are especially grateful to hear you are feeling in the best shape of your life. Thank you for your support and for taking the time to share your feedback with us.
-10X Health Support Team
Hi John ,
Thank you for sharing your experience. We are glad Andrew was able to step in and help resolve the issue for you. While we understand there was a slight delay, we are very pleased to hear the situation was ultimately taken care of!
We truly appreciate your feedback and your support.
-10X Health Support Team
Hi Jeff,
Thank you for sharing this update. We truly appreciate the opportunity to address your concerns and are glad our team was able to make meaningful progress in resolving the issue.
We also appreciate your recognition of the efforts made to improve the experience and the feedback that helped highlight an area for better training. Thank you again for giving us the chance to make things right!
-10X Health Support Team
Hi Alfredo,
Thank you for sharing your experience. We are glad to hear the package arrived well and that Mike Brown was able to quickly clarify the dosage information for you.
We also appreciate you sharing this update on how things have been going so far. Thank you for giving the supplements a fair trial period, and we are glad Mike is there to support you as you continue through the process.
-10X Health Support Team
Hi Tonya,
Thank you for sharing your experience. We truly appreciate your honesty and are glad to hear you could genuinely feel the difference and chose to come back!
We also appreciate your feedback regarding shipping costs, subscription value, and making peptide video information easier to access on the site. Input like this is incredibly helpful as we continue looking for ways to improve the overall customer experience.
We are also glad to hear the new payment options have been a positive addition for you.
-10X Health Support Team
