Backup software for the PC: powerful, easy to use solution for backing up and synchronising files on a local/network drive, the cloud, FTP server and more.
I've been using the Syncback Pro… to backup both laptops and server
I've been using the Syncback Pro software on multiple machines for a few years now. After the Win-11 upgrade there was a (settings) issue which was solved rapidly. Excellent support!
A professional person investigates which settings has to be changed
A kind and interested person who understands the program SyncBackSE thoroughly investigates the question and explains to me the steps needed for finding the solution. Already on the same day I became good advice how to change the settings: The problem has been solved.
I had installed the SyncBack Touch app on my phone and wanted to back up my music files on my PC with SyncBackSE, but I couldn't connect the phone to the PC. I asked 2Brightsparks' helpdesk for help and got an immediate response, even though it was a Sunday! And this employee told me the right solution and now I can make backups very easily.
Very prompt response to query. Clearly explained the additional infomation that they requried and, after providing it, they responded quickly with clear and concise instructions for resolution. Overall, very efficient!
The 2BrightSparks support person was very responsive, but didn't immediately spot an invalid SyncBackSE parameter which I appear to have read somewhere (probably an AI summary!). He worked with me to solve my problem quite rapidly.
Versatile SyncBackPro with Excellent Customer Support
Swapna, from customer support, help me with several questions before and after my purchase. Now with SyncBackPro I'm able to make daily and quarterly backups exactly how I want/need them.
I had a very nice experience with the after-sales service of 2BrightSparks for SyncBack SEV11. Very fast and usefull answers brought the resolution of my problems. Wonderful help !
This is my first ticket, after years of satisfaction with SyncBack Pro.
At the end of the day, the root cause turned out to be a mistake I made while adjusting parameters.
Swapna was very quick to respond and nailed the issue in no time.
I’m very satisfied and grateful.
Very dependable product and company and very reasonable price
I'm using SyncBack Pro by 2BrigtSparks for automatic file backups for many years. It just always worked on all Windows platforms, including old Win7 and with all my NAS devices.
Just recently when a new release was not working on Win7, they immediately released a beta with fix and immediately replied on my service request.
Very dependable product and company and very reasonable price.
Swapna from Support was extremely helpful and sorted my issue straight away.
Pro version is incredibly useful and can just about backup anything to anywhere.
I asked the 2BrightSparks support department to help me with the configuration of SyncBackFree. Within half an hour I received an comprehensive answer with a solution. Despite the fact that the free version does not offer support.
SyncBackupFree is a great backup program and I really appreciate the Helpdesk. I recommend them.
I've been using SyncBack Pro for a few drives since 2012. From time to time, it's been invaluable in finding a deleted file or using as a reference. Recently, I discovered that one of the backups hadn't been backing up as expected for awhile, although the program said it was. Swapna, the developer, gave me his time with great patience to help discover the problem and fix it. He also provided some clarifications and suggestions on how I could improve my experience with the program.