Backup software for the PC: powerful, easy to use solution for backing up and synchronising files on a local/network drive, the cloud, FTP server and more.
Written by the business, not verified by us.2BrightSparks Pte. Ltd. (2brightsparks.com) has a 5.0 out of 5 rating on OK.one, based on 167 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher; 26 of them were added in the last 12 months. Last updated 2026-10-24.
SyncBackPro from 2BrightSparks has been a wonderful product that we have both used and recommended to others since 2013. This is the first and only instance of needing tech support. Representative Swapna was both personable and knowledgeable providing step-by-step instructions as we worked together to resolve an issue caused by what was discovered to be a failing external drive and other issues caused by Windows 11 updates and patches.
Hello, I experienced some issues when I needed to reinstall the software, but with Swapna's help, everything was resolved. I can see that the support team is truly committed to resolving issues and ensuring customer satisfaction. I would like to thank the entire support team for their dedication and assistance.
Beside a good working product, an excellent customer service. After buying a wrong license, i had within a couple of hours personal mailcontact. Correction of the license and refund was arranged in a couple of days.
We've been using SyncBack PRO at my company for many years, and we're very happy with how it works and its features. We've renewed our licenses across different versions, maintaining our settings through each version update. Technical support is very attentive and responds promptly. It's been a great experience.
Been using Syncback for many many years now. It requires some diving into and some testing. But there lies its strengths, it's so configurable. And when Help is needed replies are so fast, sometimes within minutes :)
Several questions were answered promptly and competently. Corrected patches were made available in no time at all.
I was having problems with SyncBackPro V12, and I contacted support for assistance. Swapna seemed genuinely concerned and consistently came up with options until we found one that fixed the problem. It was a pleasure dealing with someone who seemed as concerned about my problem as I was. Highly recommend.
I had a bit of a strange problem that was difficult to solve. Persistent and patient support ultimately lead to the solution. Thanks!
I reported a problem with my license key, the support team reacted quickly and got it resolved within 24hours. That's not just a support by name but by act!
I have been using Syncback Free for many years now and it has worked flawlessly for me. Recently I upgraded my NAS and at the same time thought I would like to upgrade my backup process as well to include versioning. So after many hours playing with the new sw my new NAS came with, plus scouring the web for other sw, found that the Syncback SE version was the best for me. Syncback does what I want it to exactly and is easy to use. A great product
SyncBack is a very complex system that has been reduce to simplicity for us users. Occasionally, I received an error attributed to my i9nstallation error upon upgrading to the newer version. Their Tech support, specifically, Swapna, were quick to help me resolve the error. They're great and the software is wonderful!
2BrightSparks responded to my support ticket even though I am a free ware user, going beyond their normal terms of business. The advice provided was succinct and accurately recognised my problem, provided the solution and how to address it. Problem solved.
I am using this software for years. The support is great - reacting even on weekends.
I have often had difficulty when installing new versions of BrightSparks Synchback program upgrades over the years, but I always have excellent luck when contacting their customer support for help. Each time, I've been fortunate enough to reach Ms. Swapna N. She's always answered promptly, usually the very next day, and has stuck with me over sometimes multiple exchanges. She's extremely patient and nice, and her instructions are clear and effective. I highly recommend Ms. N. and the program I most use from BrightSparks, Synchback SE (currently v. 12). Kudos to BrightSparks for having such wonderful standards in hiring Ms. N.!
Quick response, good solution.
Very quick response to my issue, had a very good grasp of the problem and sorted it. V GOOD
I have recently installed SyncBackSE. It is a 'feature rich' product and I contacted their help desk twice with questions about customising the product. In both cases I received a response within 24 hours that fully answered my questions.
They are patient and try to explain every issue in detail. Excellent support, thank you.
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