Thank you for your feedback. That shouldn’t happen—higher quality should be available when the source provides it. Please contact our support team so we can help: https://www.4kdownload.com/contacts. Include your app version, operating system, and an example link, and we’ll investigate and get it working properly.
Thank you for your feedback. Please contact our support team so we can help investigate the errors after the latest update: https://www.4kdownload.com/contacts. Include your app version, operating system, and a screenshot or the exact error messages if possible.
Thank you for taking the time to share your thoughts and concerns. We understand your disappointment and want to emphasize that our intention is never to cause dissatisfaction or confusion for our users. In software, a lifetime license applies to the lifetime of the product, not indefinitely across new products.
The original 4K Video Downloader is an older app with major technical limitations, so we released 4K Video Downloader+ as a separate, modern product. This is also explained in our Terms: https://www.4kdownload.com/agreement/terms-of-use/8.
Please note that the original 4K Video Downloader was officially discontinued on February 1, 2025 and no longer receives updates. However, you can try our updated app, 4K Video Downloader+, free of charge with exclusive trial access: https://www.4kdownload.com/trial/videodownloader
If you previously purchased a paid license, you may also be eligible for an upgrade discount: https://www.4kdownload.com/license/upgrade.
If anything is unclear or you’d like us to check your specific license and options, please contact our support team here: https://www.4kdownload.com/contacts.
Thank you for your feedback. For questions like this, please contact our support team directly so we can help you properly: https://www.4kdownload.com/contacts.
If you send us a short example file (or a link), your app version, and your settings, we’ll review it and suggest the best way to improve the result for your backup track.
We really appreciate you taking the time to leave this great review. It’s fantastic to hear that you’re satisfied with our app — we’re always working to make it even better for users like you!