作为一家小型手机维修企业,我们依靠收到正确的零件来履行对客户的承诺。不幸的是,我们对 A-Premium 的体验非常令人失望。
这不是我们的第一个履行问题,但最新的一个是最后一根稻草。我们订购了双催化转化器组件,但却收到了制动转子——一个完全不相关的产品。这迫使我们推迟预定的客户维修并对我们的业务产生负面影响。
更糟糕的是,没有有意义的电话支持。唯一的选择是发送电子邮件并等待。虽然他们的自动化系统规定电子邮件回复可能需要长达 24 小时的时间,但当企业因运送错误的零件而闲置时,这种周转是不可接受的。
错误是会发生的,但重要的是公司如何应对错误。当您的生计依赖于按时获得正确的零件时,您需要一个易于联系且能够快速解决问题的供应商。
根据我们的经验,我们不能向专业维修店或其他依赖准确及时的零件交付的小型企业推荐 A-Premium。
A-Premium 回复2026-08-01Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by this experience. We understand how important it is for professional repair businesses to receive the correct parts on time, and we regret the impact this situation may have had on your scheduled repairs and customers.
We would appreciate the opportunity to review your case and provide proper assistance. However, we were unable to locate your order based on the information available in this review. Could you kindly provide us with your order number so we can investigate this matter further? Alternatively, you may contact us directly through our live chat or email, and our team will be happy to assist you.
Regarding the difficulty reaching us by phone, we sincerely apologize for the inconvenience. During peak hours, call volumes may be higher than usual, which can affect response times. If you are unable to reach us by phone, you may contact our live chat team and request a callback. Our team will be happy to arrange for a representative to contact you directly and assist with your concerns.
Your feedback is very important to us, and we will share your comments with the relevant teams as we continue working to improve our fulfillment accuracy, communication process, and overall customer experience.
We appreciate you bringing this matter to our attention and hope to have the opportunity to address your concerns and provide you with a better experience.