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A-Premium

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103 条评价

4.2103 条评价
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关于 A-Premium

数据更新
网站
a-premium.com
分类
车辆与交通
所在地
美国
状态
待认证
近 12 个月
103 条评价
差评回复率
81%(13/16 条)
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商家自述

A-PREMIUM 您的汽车修复合作伙伴。 访问我们 关于我们 让售后汽车零部件成为事后的想法 我们相信汽车维修应该是可预测和透明的。无论您是 DIY 爱好者还是专业机械师,A-Premium 都能为您提供自信地修复车辆所需的框架。 A-Premium © 版权所有。

以上内容由商家自行提供,未经平台核实。

A-Premium靠谱吗?

A-Premium(a-premium.com)在 OK.one 的综合评分为 4.2 分(满分 5 分),基于本站收录的 103 条用户评价,属于车辆与交通分类,口碑良好。79% 的评价为 4 星及以上,13% 为 1 星;商家回复了 81% 的差评;评价主要围绕产品、质量、价格。数据最后更新于 2026-08-12。

评价综述

AI 生成

评论者对这家公司的体验非常好。消费者经常称赞替换零件的卓越品质,并指出所有零件都完美适合车辆并且功能就像原始制造商的设备一样。人们还深深欣赏非常合理的价格和令人惊讶的快速运输时间,使汽车维护变得完全简单且非常实惠。 一些评论者对订单履行情况并不满意,提到偶尔出现意外的运输延误,导致他们的汽车几天无法使用。其他一些人还认为,偶尔会交付不正确的更换部件,需要付出额外的努力来拆开机械部件并正确解决根本问题。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

交货问题和客户服务乏善可陈

我的预计日期是 8 月 3 日,当我进行实时聊天时,他说哦,今天晚些时候(8 月 3 日)就会到,然后答案变成了哦,它刚刚离开加利福尼亚州奇诺,我在德克萨斯州达拉斯,所以又延迟了。最后,我收到一条更新,说承运人无法进入我的公寓,请注意,我之前曾从这家公司订购过零件,没有任何问题。不要打电话。提供的号码只是告诉您通过电子邮件联系,有人会在 24 小时内回复您。所以我反复拨打实时聊天,最后他们告诉我联系承运人进行重新投递。如果我知道我必须提供访问代码,我就会这么做。 现在,在提供我的 apt 的访问代码后,我必须再等待 3 天才能获得我的产品。我讨厌这些蹩脚的送货服务,尤其是百胜餐饮,因为他们非常无能。我已经吸取了教训,将从另一家公司购买,再也不会使用这家公司。 ***更新*** 我只给3星。当我留下 1 星评论后,我们立即联系了我。但我终于收到了我的产品。请与客户更详细地沟通,并可能更换运营商

A-Premium 回复2026-08-06

We sincerely apologize for the inconvenience and frustration caused by the delivery delay and communication experience. We understand how disappointing it can be when a shipment does not arrive as expected, especially for a returning customer. Our team will reach out to you through phone calls or email channels to further review this matter and provide assistance. Thank you for sharing your feedback and giving us the opportunity to address your concerns.

昌西是伟大的代表,给他加薪

A-Premium 回复2026-08-09

Thank you for your kind feedback! We’re delighted to hear that Chauncey provided you with excellent assistance. We truly appreciate you taking the time to recognize our team member, and we’ll be sure to share your feedback with him. We look forward to serving you again!

零件不太合适

零件不太合适。他们通过弯曲它们来进行安装。 建议厂家更换。

A-Premium 回复2026-08-06

We sincerely apologize for the inconvenience caused by the fitment issue. If there are differences between the part received and the original part, it may indicate that the part is not designed for your specific vehicle application or generation. Our team will reach out to you via email or phone to further assist you and help provide a proper solution.

喜欢这些零件

从他们那里买了一个启动器,价格合理,质量很好,运输也很快

A-Premium 回复2026-08-06

Thank you for sharing your experience! We’re glad to hear that you were satisfied with the quality, value, and fast shipping of your starter. We appreciate your support and look forward to serving you again in the future.

对运输问题的快速响应。

对运输问题的快速响应比规定的时间要长。尽管这不是 A-Premiums 的错,但他们已尽一切努力纠正错误。我很满意,会继续从 A-Premium 购买。优秀的客户服务。

A-Premium 回复2026-08-06

Thank you for sharing your experience! We’re glad our team was able to assist and address your concerns regarding the shipment. We truly appreciate your understanding and support, and we look forward to serving you again in the future.

连续3次错误订单!!!

我再次购买了空调压缩机套件。里面没有工具或手套。手套没什么大不了的。至少压缩机工作得很好!假设之前的 2 个订单发送了错误的零件。当人们向你购买产品时,他们会感到非常沮丧,因为他们认为这是对的。不确定是否推荐给任何人。还给我寄来了正时和水泵套件,并给了我错误的泵,所以我不得不把它们全部拆开。然后订购了散热器冷却风扇,但您发错了,并且没有合适的库存。

A-Premium 回复2026-08-06

We sincerely apologize for the repeated issues you experienced with your orders. We understand your frustration and appreciate you sharing this feedback with us. Our team will reach out to you via phone or email to further review these concerns and assist you with a proper resolution.

零件与描述完全一致

零件与描述完全相符。与经销商相比,这个价格非常好。零件及时交付。

A-Premium 回复2026-08-06

Thank you for sharing your experience! We’re happy to hear that the parts met your expectations and that you found our pricing and delivery service satisfactory. We truly appreciate your support and look forward to assisting you again in the future.

令人失望的客户服务和重复的履行错误

作为一家小型手机维修企业,我们依靠收到正确的零件来履行对客户的承诺。不幸的是,我们对 A-Premium 的体验非常令人失望。 这不是我们的第一个履行问题,但最新的一个是最后一根稻草。我们订购了双催化转化器组件,但却收到了制动转子——一个完全不相关的产品。这迫使我们推迟预定的客户维修并对我们的业务产生负面影响。 更糟糕的是,没有有意义的电话支持。唯一的选择是发送电子邮件并等待。虽然他们的自动化系统规定电子邮件回复可能需要长达 24 小时的时间,但当企业因运送错误的零件而闲置时,这种周转是不可接受的。 错误是会发生的,但重要的是公司如何应对错误。当您的生计依赖​​于按时获得正确的零件时,您需要一个易于联系且能够快速解决问题的供应商。 根据我们的经验,我们不能向专业维修店或其他依赖准确及时的零件交付的小型企业推荐 A-Premium。

A-Premium 回复2026-08-01

Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by this experience. We understand how important it is for professional repair businesses to receive the correct parts on time, and we regret the impact this situation may have had on your scheduled repairs and customers. We would appreciate the opportunity to review your case and provide proper assistance. However, we were unable to locate your order based on the information available in this review. Could you kindly provide us with your order number so we can investigate this matter further? Alternatively, you may contact us directly through our live chat or email, and our team will be happy to assist you. Regarding the difficulty reaching us by phone, we sincerely apologize for the inconvenience. During peak hours, call volumes may be higher than usual, which can affect response times. If you are unable to reach us by phone, you may contact our live chat team and request a callback. Our team will be happy to arrange for a representative to contact you directly and assist with your concerns. Your feedback is very important to us, and we will share your comments with the relevant teams as we continue working to improve our fulfillment accuracy, communication process, and overall customer experience. We appreciate you bringing this matter to our attention and hope to have the opportunity to address your concerns and provide you with a better experience.

问题解决了

我收到了错误的零件。我打电话给客户服务并立即得到了帮助。通过电话退款并订购了新零件。非常好的客户服务和支持。

A-Premium 回复2026-08-01

Thank you for sharing your experience. We’re glad to hear that our team was able to assist you promptly and help resolve the issue with the incorrect part. Providing efficient support and finding the right solution for our customers is always our priority. We truly appreciate your kind words and are grateful for your trust in A-Premium. Your feedback encourages us to continue improving our products and services.

运输很糟糕

订单很好。航运很糟糕。该订单比规定的交货日期晚了两天。我不能让顾客等待零件这么久。

A-Premium 回复2026-08-01

Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delayed delivery. We understand how important it is to receive parts on time, especially when they are needed for your customers. We truly appreciate your patience and understanding. Your feedback is valuable to us, and we will continue working to improve our shipping process and provide a better experience for our customers.