Adegen

Hey Neil, We’re sorry to hear this. We can see one order for ARB™ Shampoo+ and a Scalp Exfoliation Brush, rather than the full Adegen system. Please email [email protected] so our team can review your order with you and see how we can help you best on a personal level. Thanks, The Adegen Team

Hi Greta, We understand this is a major change from how you ordered before. All ARB™ Topicals are now prescription products made in our own US-based pharmacy, including the base A5 and A15 formulas without finasteride or dutasteride. The medical questionnaire and scalp photos are required so a licensed physician can review the order before it ships. That information goes through the secure patient platform, stays in the medical record with the care team, and is not collected for marketing purposes. The formula options closest to the previous lineup are still available. Please contact [email protected] so our team can help identify the right path based on what you used before. The Adegen Team

Hi Jimbo, Thank you so much for your trust. We’re thrilled Adegen exceeded your expectations and grateful to be part of your hair-health journey. The Adegen Team

Hi Amnic, We are not asking you to share personal information publicly. We asked you to email [email protected] so we can privately identify the conversations involved, review how they were handled, and address the service issues you described. Without those details, we can acknowledge your feedback but cannot investigate or correct your specific experience. Please email us with the name or email used to contact support, and our team will review it directly. The Adegen Team

Hi Amnic, We are sorry this transition has felt like a step backward for you. We also do not see a support conversation under the name used for this review, so we have not been able to look into your experience directly. The relaunch moved Adegen to a prescription telehealth model with our own US-based pharmacy and a licensed physician reviewing each prescription order. This gives customers a higher level of care, but it also means we can currently serve prescription customers only within the US. We understand that this is a difficult change for long-term international customers. Please email [email protected] with the email used for your previous orders. Our team will review your history personally, explain what changed, and address any service issues directly. The Adegen Team

Hey Joseph, We are sorry the shipment did not match what you expected and that you did not receive a timely response. We could not locate an order or support conversation using the details included with this review. Please contact us again at [email protected] with the email used for the order and your order number so we can review exactly what was purchased and what was delivered. Mistakes can happen, but customers should never be left to carry the burden of correcting them. Once we locate the order, we will review the issue and take the appropriate steps to make it right. We value the trust our customers place in us and would appreciate the opportunity to help you directly. Thanks, Team Adegen

Hi Roger, Thank you for taking the time to share your feedback. We're sorry that the automated response you received left you feeling unheard. Those responses are there to provide the fastest possible first reply, but your question deserved personal attention, and we've since reached out to you directly by email. We also wanted to clarify that we have not increased the pricing of the product you've previously purchased. From what we can see, you were looking at one of our more advanced topical solutions, which is a different product and is priced accordingly. We've sent you an email with more information to help clarify the differences. At Adegen, we're committed to using the highest-quality ingredients and manufacturing standards, and we won't compromise on quality. We always welcome the opportunity to speak with our customers personally and help them find the option that best fits their needs. We appreciate the time you've spent with Adegen and hope you'll take a look at our email. We'd be happy to continue the conversation. Team Adegen

Hi Dale, Thank you so much for taking the time to share your experience. At 63, maintaining the hair you have is a huge win, and we're thrilled to hear that Adegen seems to be helping you do exactly that. Hair care really is a lot like brushing your teeth, consistency over time matters, and taking care of what you have can make all the difference. We're honored that you've chosen to make the Adegen routine part of your life, and it means a great deal to us that you believe in what we've put together. Thank you again for your trust and support. We're looking forward to being part of your continued success for many years to come. All the best, Team Adegen

Hi Neil, Thank you for your honest feedback. We also wanted to mention that your order was only delivered about two weeks ago, and at that stage it’s still extremely early in the process. Hair growth cycles typically take around 90–100 days, so most people need more time before noticing meaningful visible changes. The ARB Shampoo and brushes can be very helpful for people experiencing early thinning. For more progressive hair loss, we generally recommend the full routine, including the ARB Topical and 10X Roller, as that’s where most customers tend to see the strongest regrowth results. If you’d like any help personally optimizing your routine, feel free to reach out and we’ll do our best to help. Thank you, Team Adegen

Great to hear this, John. It really is no different than brushing your teeth, consistency is what keeps the results going. Once you stop the maintainance, things can slowly revert, so it’s great to see you’re back on the routine. We’re very happy you experienced such strong results and we’re looking forward to your continued success with Adegen. All the best, Team Adegen

Great question, Darren Krissie! We’re always on the front lines of hair health research, and peptides, especially copper peptides, are definitely something we’ve been actively looking into. They show potential benefits like improving scalp health and supporting hair growth, but on their own they don’t address the core cause of hair loss, which is restricted blood flow to the follicle. That’s where our ARB technology focuses, targeting the root cause directly. Hope this helps. Team Adegen

Hi Randy, Thank you for sharing your experience and for staying consistent with the protocol. We’re glad to hear you saw progress in the crown area, and we understand wanting to see more continue over time. We’ve often found that small adjustments to a routine can make a meaningful difference. If you’d like us to look at your situation personally, please reach out to [email protected] and we’ll do our very best to help. Thank you again for your trust. Team Adegen

Hi Jim, Thank you for taking the time to share your experience. We’re thrilled to hear that your hair loss has stopped, new growth has started, and that your hair feels thicker. Results like that are exactly what we work so hard for. Thank you again for your trust, and we couldn’t be happier for you. Team Adegen

Hi Anthony, Thank you for taking the time to share your feedback. Hair loss is definitely a marathon, not a sprint to the finish line, and everyone’s results depend on what is possible and capable for them individually. We don't see you reaching out to our support yet. If you’d like us to take a closer look at your routine and help on a more personal level, the best way is to reach out to us at [email protected] and we’ll do our best to help. Sometimes small tweaks go a long way. We appreciate you doing your best with your hair care routine and look forward to hearing from you. Adegen Support Team

Thank you so much, Linda. We truly appreciate your kind words. Providing quick, helpful support and making sure everything is handled smoothly from start to finish is exactly what we aim for. We’re really glad to hear you had a great experience with us. Team Adegen

Hi Stephen, Thank you for taking the time to share your experience. We especially appreciate your honesty about being skeptical at first. It’s incredible to hear that your hairline is coming in, your crown is filling back in, and that you’re seeing strong, healthy hair again. Transformations like yours are exactly why we do what we do. Thank you again for your trust in Adegen and for allowing us to be part of your journey. – Adegen Support Team

Hi Fadwa, Thank you for sharing your experience. Hair growth works in cycles that typically last around 90 to 100 days, which is why it usually takes about 90 days to start seeing more noticeable results. At just 3 weeks in, it’s simply too early to see meaningful progress, so what you’re experiencing right now is completely normal. The most important thing at this stage is consistency and staying committed to the protocol so your scalp and hair follicles have the time they need to respond. If you have any questions along the way, feel free to reach out to our support team. We’re always here and happy to help. Team Adegen

Hi Max, Thanks for the update. If you’re able to share your receipt, it will likely show Topical-15 rather than 15X, as that price aligns with 15, not 15X. Our 15X pricing has remained consistent since launch, and we’ve not raised prices despite increasing costs. If you’d like us to take a closer look, feel free to reach out via email. – Adegen Support Team

We’re thrilled to hear that you’re already seeing new hair growth after just a month. Early progress like that is always exciting and a great sign that your routine is on the right track. The key now is staying consistent, as the hair growth cycle takes time and continued use typically leads to even stronger results over the coming months. We truly appreciate you sharing your experience and being part of the Adegen community! The Adegen Team

Thank you for such a thoughtful review. We agree, there’s a lot of noise in the hair loss space. That’s exactly why we built Adegen around a structured protocol focused on scalp health, stimulation, and consistency rather than gimmicks or quick-fix promises. We truly appreciate you recognizing the logic behind the system and, even more importantly, that it’s working for you. That’s what matters. Thanks for being part of the Adegen community! The Adegen Team