Adegen (adegen.com) has a 3.7 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 26% give 1 star; The business has replied to 83% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
Hey Neil, We’re sorry to hear this. We can see one order for ARB™ Shampoo+ and a Scalp Exfoliation Brush, rather than the full Adegen system. Please email [email protected] so our team can review your order with you and see how we can help you best on a personal level. Thanks, The Adegen Team
I used to love Adegen. The founder, the product, the website, the articles. Now I HATE everything about your company. You really effed up a good thing. Why should I have to complete a medical questionnaire just to place an order if what I'm using is not a prescription. Is it just so you can illegally collect data on people? And why do I need to send in a photo if I'm not balding anymore. What will a photo tell you? - Nothing! You people make me sick!
Hi Greta, We understand this is a major change from how you ordered before. All ARB™ Topicals are now prescription products made in our own US-based pharmacy, including the base A5 and A15 formulas without finasteride or dutasteride. The medical questionnaire and scalp photos are required so a licensed physician can review the order before it ships. That information goes through the secure patient platform, stays in the medical record with the care team, and is not collected for marketing purposes. The formula options closest to the previous lineup are still available. Please contact [email protected] so our team can help identify the right path based on what you used before. The Adegen Team
Exceeded my expectations! Thanks!
Hi Jimbo, Thank you so much for your trust. We’re thrilled Adegen exceeded your expectations and grateful to be part of your hair-health journey. The Adegen Team
I wrote a review . Same as the previous review . They say they can’t look up my details due to my name used on Trust pilot . And that’s the point right ? I’m not going to broadcast my name as a customer to Adegen on a review app . Typical silly response from customer service . Not focusing on description of the review . IWhat do they think they can do looking up my customer details ?? Nothing . It won’t change anything . They, the customer support contact (the only way to contact Adegen) need to look at the reviews words instead of deflecting
Hi Amnic, We are not asking you to share personal information publicly. We asked you to email [email protected] so we can privately identify the conversations involved, review how they were handled, and address the service issues you described. Without those details, we can acknowledge your feedback but cannot investigate or correct your specific experience. Please email us with the name or email used to contact support, and our team will review it directly. The Adegen Team
I have no idea what has happened with Adegen as a long term overseas customer. Their customer service now seems outsourced to India. The responses are erratic sometimes quick mainly slow. More interested in getting feedback rather than service. The "new" system is terrible for loyal outside US customers. Need better customer service . It was better before. Not looking after international customers well enough
Hi Amnic, We are sorry this transition has felt like a step backward for you. We also do not see a support conversation under the name used for this review, so we have not been able to look into your experience directly. The relaunch moved Adegen to a prescription telehealth model with our own US-based pharmacy and a licensed physician reviewing each prescription order. This gives customers a higher level of care, but it also means we can currently serve prescription customers only within the US. We understand that this is a difficult change for long-term international customers. Please email [email protected] with the email used for your previous orders. Our team will review your history personally, explain what changed, and address any service issues directly. The Adegen Team
I received a completely different product from what I ordered. The website showed a specific item, but the box contained something else. It wasn't just a small mistake. I tried to contact customer service, but the response was delayed. Not impressed with the service right now.
Hey Joseph, We are sorry the shipment did not match what you expected and that you did not receive a timely response. We could not locate an order or support conversation using the details included with this review. Please contact us again at [email protected] with the email used for the order and your order number so we can review exactly what was purchased and what was delivered. Mistakes can happen, but customers should never be left to carry the burden of correcting them. Once we locate the order, we will review the issue and take the appropriate steps to make it right. We value the trust our customers place in us and would appreciate the opportunity to help you directly. Thanks, Team Adegen
My son has been using Adegen products for some time and has been very happy with them. Unfortunately, the recent price increase has been so substantial that we can no longer justify the cost. As a long-standing customer, I contacted the support team in the hope of receiving some assistance or a loyalty discount. However, I only received what appeared to be an automated AI response stating that no discounts are available for loyal customers. While we have appreciated the product, the combination of the significant price increase and the lack of support for existing customers has led us to decide that we will no longer be purchasing this brand. We will instead be looking for more cost-effective alternatives that offer better value.
Hi Roger, Thank you for taking the time to share your feedback. We're sorry that the automated response you received left you feeling unheard. Those responses are there to provide the fastest possible first reply, but your question deserved personal attention, and we've since reached out to you directly by email. We also wanted to clarify that we have not increased the pricing of the product you've previously purchased. From what we can see, you were looking at one of our more advanced topical solutions, which is a different product and is priced accordingly. We've sent you an email with more information to help clarify the differences. At Adegen, we're committed to using the highest-quality ingredients and manufacturing standards, and we won't compromise on quality. We always welcome the opportunity to speak with our customers personally and help them find the option that best fits their needs. We appreciate the time you've spent with Adegen and hope you'll take a look at our email. We'd be happy to continue the conversation. Team Adegen
It seems to be helping me maintain what I have right now. At 63, it seems to be a struggle to keep the blood flow to the follicle. I will keep the Adegen routine in my life probably for the rest of my life. I believe in what they have put together. Dale
Hi Dale, Thank you so much for taking the time to share your experience. At 63, maintaining the hair you have is a huge win, and we're thrilled to hear that Adegen seems to be helping you do exactly that. Hair care really is a lot like brushing your teeth, consistency over time matters, and taking care of what you have can make all the difference. We're honored that you've chosen to make the Adegen routine part of your life, and it means a great deal to us that you believe in what we've put together. Thank you again for your trust and support. We're looking forward to being part of your continued success for many years to come. All the best, Team Adegen
I've seen no improvement so far, but I'll stick with it living in hope that it might work eventually.
Hi Neil, Thank you for your honest feedback. We also wanted to mention that your order was only delivered about two weeks ago, and at that stage it’s still extremely early in the process. Hair growth cycles typically take around 90–100 days, so most people need more time before noticing meaningful visible changes. The ARB Shampoo and brushes can be very helpful for people experiencing early thinning. For more progressive hair loss, we generally recommend the full routine, including the ARB Topical and 10X Roller, as that’s where most customers tend to see the strongest regrowth results. If you’d like any help personally optimizing your routine, feel free to reach out and we’ll do our best to help. Thank you, Team Adegen
This product worked very well for me and my hair got much thicker than I decided to stop using this product and it started to thin again so I am back on the routine every single day seven days a week365 and I look forward to getting even better results! Thanks John ⭐️⭐️⭐️⭐️⭐️highly recommend
Great to hear this, John. It really is no different than brushing your teeth, consistency is what keeps the results going. Once you stop the maintainance, things can slowly revert, so it’s great to see you’re back on the routine. We’re very happy you experienced such strong results and we’re looking forward to your continued success with Adegen. All the best, Team Adegen
are you investigating if/how peptides can help hair loss/growth?
Great question, Darren Krissie! We’re always on the front lines of hair health research, and peptides, especially copper peptides, are definitely something we’ve been actively looking into. They show potential benefits like improving scalp health and supporting hair growth, but on their own they don’t address the core cause of hair loss, which is restricted blood flow to the follicle. That’s where our ARB technology focuses, targeting the root cause directly. Hope this helps. Team Adegen
I’ve been using the product for about a year now following all the necessary steps. The first 3 to 6 months I did experience some growth in the crown area, about 15%, but it seems like I have hit a plateau noticing no more progress. In my overall opinion (in my case) the product is quite pricey for my personal experience and results.
Hi Randy, Thank you for sharing your experience and for staying consistent with the protocol. We’re glad to hear you saw progress in the crown area, and we understand wanting to see more continue over time. We’ve often found that small adjustments to a routine can make a meaningful difference. If you’d like us to look at your situation personally, please reach out to [email protected] and we’ll do our very best to help. Thank you again for your trust. Team Adegen
Adegen has stopped my hair loss, new hair growth has started and my hair is thicker!! Couldn't be happier! ty
Hi Jim, Thank you for taking the time to share your experience. We’re thrilled to hear that your hair loss has stopped, new growth has started, and that your hair feels thicker. Results like that are exactly what we work so hard for. Thank you again for your trust, and we couldn’t be happier for you. Team Adegen
The results are SLOW sometimes not sure if its working and im following protocal
Hi Anthony, Thank you for taking the time to share your feedback. Hair loss is definitely a marathon, not a sprint to the finish line, and everyone’s results depend on what is possible and capable for them individually. We don't see you reaching out to our support yet. If you’d like us to take a closer look at your routine and help on a more personal level, the best way is to reach out to us at [email protected] and we’ll do our best to help. Sometimes small tweaks go a long way. We appreciate you doing your best with your hair care routine and look forward to hearing from you. Adegen Support Team
The customer service team for this organization is top-notch. They are quick to respond and help came to an expeditious resolution. We are very happy from start to finish!
Thank you so much, Linda. We truly appreciate your kind words. Providing quick, helpful support and making sure everything is handled smoothly from start to finish is exactly what we aim for. We’re really glad to hear you had a great experience with us. Team Adegen
I was skeptical at first. I was using finasteride, minoxidil and dutasteride for a long time with a laser and also a roller. Used the shampoos too. But the results were just ok. The side effects were also getting to me. So I thought I’d try something new. I picked Adegen. I freaked out a little in the beginning. Had to go through the shedding phase. But when it kicked in, I’ve seen the change. My hairline is coming in nicely. And the crown is also filling in, which I didn’t think would happen. I haven’t seen this much hair on my head in years. Plus it looks like strong normal hair. Not peach fuzz. I use to say my head looks like a field of burnt grass. Now it looks like hair. I’m really happy
Hi Stephen, Thank you for taking the time to share your experience. We especially appreciate your honesty about being skeptical at first. It’s incredible to hear that your hairline is coming in, your crown is filling back in, and that you’re seeing strong, healthy hair again. Transformations like yours are exactly why we do what we do. Thank you again for your trust in Adegen and for allowing us to be part of your journey. – Adegen Support Team
I have started taking the adogen I’m on week 3 I haven’t seen any difference yet I’m hoping hair stops falling and can see some kind of sign of hair starting to grow I haven’t seen any alopecia on one side
Hi Fadwa, Thank you for sharing your experience. Hair growth works in cycles that typically last around 90 to 100 days, which is why it usually takes about 90 days to start seeing more noticeable results. At just 3 weeks in, it’s simply too early to see meaningful progress, so what you’re experiencing right now is completely normal. The most important thing at this stage is consistency and staying committed to the protocol so your scalp and hair follicles have the time they need to respond. If you have any questions along the way, feel free to reach out to our support team. We’re always here and happy to help. Team Adegen
I’ve used this product and it genuinely works well—but the direction the company has taken is disappointing. My last reciept for the 15x shows that I paid $90 with a 10% discount, and now it’s $150 plus shipping, even within a discount, that $50 price hike within a couple of months. That’s nearly double in a year. I go through a bottle about once every month, and at that price, it’s just not sustainable for most people. I’m sure there are explanations about rising costs, but it’s hard to believe they justify such a steep increase. On top of that, the brand now feels overly sales-driven. I recently got an email saying my cart would “expire” with a countdown timer—carts don’t expire, and that kind of tactic feels unnecessary and a bit manipulative. It’s frustrating because the product itself is good. I just wish the company would focus on keeping it accessible and trustworthy, rather than pushing aggressive pricing and marketing.
Hi Max, Thanks for the update. If you’re able to share your receipt, it will likely show Topical-15 rather than 15X, as that price aligns with 15, not 15X. Our 15X pricing has remained consistent since launch, and we’ve not raised prices despite increasing costs. If you’d like us to take a closer look, feel free to reach out via email. – Adegen Support Team
Started using a month ago and I already see new hair coming out in the balding areas on top of my head I give 5 stars it Actually works!!!
We’re thrilled to hear that you’re already seeing new hair growth after just a month. Early progress like that is always exciting and a great sign that your routine is on the right track. The key now is staying consistent, as the hair growth cycle takes time and continued use typically leads to even stronger results over the coming months. We truly appreciate you sharing your experience and being part of the Adegen community! The Adegen Team
There are so many other products that make absolutely no sense i.e., take this supplement and grow hair. The Adegen product makes sense i.e., it stimulates the dead follicles with micro needling and the drops are part of the experience. It really works. When I see all the other products out there that claim to grow hair. Like, pull your ear lobes 10 times, spin around and poof, you will grow hair. Ha Ha
Thank you for such a thoughtful review. We agree, there’s a lot of noise in the hair loss space. That’s exactly why we built Adegen around a structured protocol focused on scalp health, stimulation, and consistency rather than gimmicks or quick-fix promises. We truly appreciate you recognizing the logic behind the system and, even more importantly, that it’s working for you. That’s what matters. Thanks for being part of the Adegen community! The Adegen Team
65 reviews matching