Adore Me

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Hi Ava,   Thank you for sharing your feedback, and we’re very sorry for the inconvenience you experienced with your order.  It is truly important for us to know your opinion regarding our products and services.   In order for us to better assist you, can you please clarify, by email or phone the nature of your concern?   Unfortunately, we are unable to identify your account through this application.   Best regards, Adore Me   [email protected]

Hi, We are very sorry for any confusion the VIP membership may have caused.  We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.  The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works  If you do not skip or make a purchase between the 1st and the 5th, you will see a **$39.95** refundable store credit charge on your card. This store credit is available for your use at any time. Moreover, you have no obligation to make a purchase every month.  Also, please note that VIP members have the option to process a refund directly from their account if they forgot to skip or shop, by going directly to this [link](https://www.adoreme.com/customer/account/) and selecting the "Request a refund" option.  If you still need further assistance regarding this matter, don't hesitate to let us know via email. We cannot identify your Adore Me account through this platform.  Best regards,  Adore Me  [email protected]

Hi Victoria, Thank you for reviewing us! Your feedback is highly appreciated and I’ll be sure to forward it to our Design Team in order to be reviewed and taken into consideration. Feel free to let us know by email if you need help with anything. We're always glad to assist. Take care.

Hi Jennifer,  Thank you!  We’re happy to hear you had a great experience with us. Hope we can impress you again and again! Let us know if you have questions while you’re browsing the site! Best,

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Hello Deseree, Thanks for taking the time to review us! We work hard to meet customer expectations, and we’re thrilled to hear that we met yours. Looking forward to impressing you again and don’t forget that we’re always here if you need us! Best Adore Me  [email protected]

Hello Alexis, Thank you for taking the time to write this review. We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. Per our inventory, most of the sets you ordered were in stock, however these sets were very popular, and they sold out in your size. We take full blame for this and deeply apologize for any inconvenience it may have caused. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. I took a look at your account to better understand the issue, and I could notice that you were already assisted with a refund for the sets that you didn't receive. We always guarantee assistance whatever may happen to your package. If there is anything else that we can assist you with at this time, please let us know. Best regards,

Hi Holly! Thank you for taking the time to share your feedback even though I’m truly sorry it had to come under such frustrating circumstances. We’re incredibly sorry to hear that your recent experiences with Adore Me have been disappointing. This is not the standard we aim to uphold, and we sincerely apologize for the repeated order issues, delays, and for how let down you feel by our customer service. We understand how upsetting it must be to place an order, only to have it cancelled especially multiple times. You're absolutely right to expect transparency, timely delivery, and products that reflect the quality you’ve come to know from us in the past. We also understand how frustrating it is to see items available at checkout, only to be told later that they’re out of stock. That’s not the experience we want any of our members to have, and we take full responsibility. While this message may not undo your recent frustration, please know that your voice does matter. We’re constantly working to improve our operations from inventory accuracy to product quality and feedback like yours is essential to that process. We’re genuinely sorry that we let you down. We truly appreciate the loyalty you’ve shown in the past and are deeply sorry that we didn’t live up to it. If there’s anything we can do to make this right or assist you further, please don’t hesitate to reach out. We'd love the opportunity to turn your experience around if you're open to it. Warm regards,

Hello Nylon, Thank you for reviewing us! First of all, we would like to apologize for the extended time to a response. We always do our best to reply to and assist all of our customers in a timely manner. However, a technical mishap had taken place, and we apologize for not being able to provide a resolution immediately. We are very sorry to hear you had such an unpleasant experience with the shipping of your order. We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner. Unfortunately, we have been experiencing processing delays in our distribution center recently, because we were relocating to our new warehouse. Not to worry, we'll make sure that this type of inconvenience will no longer occur once we fix all our issues with the facility. Our warehouse typically processes and ships an order within two business days, most U.S. orders are then delivered in five business days. We cannot identify your account through this application.  Therefore, we kindly ask you to elaborate your discontent further by email, so that we can be able to make this right.  Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have. Kind regards, Adore Me

Hello, Thanks for taking the time to review us! We work hard to meet customer expectations, and we’re thrilled to hear that we met yours. Looking forward to impressing you again and don’t forget that we’re always here if you need us! Best Adore Me [email protected]

Hi Laurie,     Thank you for your positive feedback.  We are always striving to better assist our customers. Glad to know you enjoy your shopping experience with Adore Me.  We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com!  Don't forget that we’re always here if you need us! Best,  Adore Me [email protected]

Hello Jennifer, Thanks for sharing your feedback with us. We appreciate it! We love feedback! It helps us hear the truth about our products & services directly from you - our valued customer. Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants. If you need assistance with anything else, please let me know. We're here to support you! Best, Adore Me [email protected]

Hello Amber, Thank you for taking the time to share your experience and feedback regarding your recent order issue. We are truly sorry for the frustration and confusion this situation has caused you. This is certainly not the experience we strive to provide, and we understand how disappointing it must have been, especially after previously having a positive experience with Adore Me. After reviewing your account and prior communications, we want to sincerely apologize for the initial misinformation provided during this review thread. You were incorrectly informed that a replacement order had been processed when, in fact, it had not been. We recognize how this led to further confusion, and we take full responsibility for that oversight. As explained via email in ticket #5975923, in order to proceed with the replacement, we kindly requested that you create an exchange request and return the incomplete set you received.  We confirmed that an exchange request was created in your account for the Anatta Unlined Plus that you received incomplete, so for now you'll only need to return the incomplete top piece you received.  At this time, your account holds a store credit of $52.50, which can be used to reorder this set or any desired item at your convenience. We value your loyalty and are deeply sorry that your recent experience did not reflect the standards we aim to uphold. Please know that your feedback has been taken seriously and shared internally to help us improve and avoid such situations in the future. If there’s anything else we can assist you with, please don’t hesitate to let us know. We're here to help. Best regards, The Adore Me Team

Hi Amira, Thank you for your feedback! We’re very sorry to hear that. It seems like you may have selected the VIP membership option at checkout. Therefore, we kindly ask you to get back to us by email, so we could be able to identify your Adore Me account and assist you in this matter. Best, Adore Me [email protected]