Most reviewers were let down by their experience overall. Travelers frequently found the customer service team completely unhelpful, reporting frustratingly long wait times, unresponsiveness, and uncooperative representatives when attempting to resolve urgent booking problems. Many consumers also struggled heavily with rigid refund policies, unexpected hidden fees, and severe discrepancies between their confirmed reservations and actual accommodations upon arrival.
The minority of people were satisfied with the platform, noting competitive prices, reliable cost savings, and successful stays when managing their travel plans carefully. Some reviewers also mentioned receiving prompt assistance and confirmation after contacting direct support channels to verify their hotel details.
I used Agoda because my chosen hotel was £50 (including a 5% promotion) instead of £64 on all other sites. A few minutes after paying I got a call (from a Hong Kong number) wanting to check the details of the booking were correct. This is possibly because the booking was for the evening of that same day. The lady's accent was somewhat strong, making comprehension a challenge, but she was helpful and patient. Note that I did not try to call them, they called me.
A little later the hotel themselves called to ask if we wanted Double or Twin room making up (which we had already stated during the booking), but overall I was satisfied with the process, and the price was great.
I’ve booked the hotel in Rome with non refund policy as it was the cheaper option I paid €1000 for 5 nights upfront . I had to cancel my trip due to Covid-19 and was so happy to find out that due to the current circumstances in Italy they will provide me with the full refund. The money went back to my account in few days.
I had had a previous excellent experience with Agoda back in 2014, great deal for a hotel in Bordeaux. Then this year I needed to find hotels in Glasgow and then in Edinburgh, 2 weeks, that would be expensive... I remembered Agoda. I got a bit scared when I read some very negative reviews, but I myself had been very satisfied in 2014, so I decided to proceed. And this time again, I got amazing deals for hotels in Glasgow, breakfast included, and Edinburgh, cheapest prices available, it beats anything else you can find. So after these 3 very positive experiences, I can only recommend Agoda!
Found the lowest price at Agoda.com on Heritage Hotel booking plus the booking confirmations emailed right away with a pdf file ready for printing it is a Graduation Gift for my Daughter and we are very pleased. Thanks.
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