Rubbish
Always available until you give your name and number and then someone's just booked it. Do the same over and over again same hotel and suprise when you give your name and number someone's just booked it.
agoda靠谱吗？
agoda（agado.com）在 OK.one 的综合评分为 1.3 分（满分 5 分），基于本站收录的 224 条用户评价，属于旅游度假分类，口碑较差。89% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、退款、价格。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were let down by their experience overall. Travelers frequently found the customer service team completely unhelpful, reporting frustratingly long wait times, unresponsiveness, and uncooperative representatives when attempting to resolve urgent booking problems. Many consumers also struggled heavily with rigid refund policies, unexpected hidden fees, and severe discrepancies between their confirmed reservations and actual accommodations upon arrival. The minority of people were satisfied with the platform, noting competitive prices, reliable cost savings, and successful stays when managing their travel plans carefully. Some reviewers also mentioned receiving prompt assistance and confirmation after contacting direct support channels to verify their hotel details.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Absolute disaster. Avoid!!
Absolute disaster! Agoda are an unrecognised third party as far as I can tell. They advertise bookings from elsewhere and book the room for you through a legitimate site. Our room was incorrectly advertised as twin beds, we arrived to a double and was informed when I called the owners (to rectify this) that the establishment does not advertise twin rooms as they don’t have any. I only realised something was particularly off when the owner seemed to have no knowledge of Agoda. We then had further issues due to a leak in the apartment above ours which flooded into our apartment blowing all the electrics. We had to be moved to another hotel, a long walk through the city centre when we had other activities planned, and we’re told that our refund had been processed by the landlord (through another company). Agoda confirmed the cancellation at the time so I thought no more of it, other than the fact they told me my refund would take 30 days. This is the slowest refund I’ve ever heard of!! A few days later I noticed that the booking had been marked as complete on Agoda. I questioned this on their online chat and they had no record of the cancellation. They then said they needed confirmation from this ‘third party’ who they cannot name apparently. Avoid this site at all costs. Total scam and still awaiting my refund.
untrustful
it is the second time they charge some € more than due! the excuse of rate currency Even when the currency it is the same! They STEAL money every booking! Customer care unuseless! they say.. the system ! need a class action
Ignore the one star
Ignore the one star, I wouldnt even give it no stars. We trusted this company and they have totally thrown that away. Me and my best friend went to Venice for a long weekend and we were forced to move hotel on the first night due to inappropriate comments made my the staff at the hotel even after acting like they needed to move us to a different hotel because the “scaffolding” they didn’t have… the hotel was in perfect condition with no faults, when we walked to the “sister hotel” it was a closed down abandoned one which wasn’t even on the maps anymore. We refused to stay and moved to the back again no even connected to the hotel where we originally were. After paying for a different hotel and reporting this back to Agoda they done nothing to help us redeem the money we lost and if it wasn’t for us moving we wouldn’t be here right now. Cannot tell anyone enough to not go through to Agoda and especially not stay at hotel Antigua Panada !
WARNING!!!
WARNING!!! Do NOT use agoda.com!! They are a dishonest company and will take your money! I wanted to them zero stars but couldn’t.
Fake AGODA job scam
I didn’t book a holiday but I was scammed out of 4000 usdt Stupidly I was approached by a lady who said they worked for Robert half and put me in communication with a lady named Eliana who works for ‘Agoda’. I’ve contacted agoda who said it’s scam. But basically these scammers pay people to do fake 5 star reviews for attractions. I put money into there site and and ended up losing a lot of money. I’m not sure if this is real which I doubt, haven’t had much luck speaking to anyone from the company properly. I definitely should have been smarter but I’m depressed and have no idea where to go.
No customer service, stay away!!!
No customer service, no contact us or so on the website. How the hell are we going to contact them??
Perfectly established Online(corporate) money launderers.
I would be glad to give something even lesser than 1star.. it was my 1st exp with Agoda and it was that bad, trust me.. I did a hotel booking in chennai, TN, INDIA and when i walked into the hotel and gave the ID proof the hotel had a separate policy(which was not mentioned anywhere while booking) with which they declined and demanded for additional documents. So, I had to opt fr other hotel and when reached for the refund of booking over calls - I couldnt reach them forever (always in queue for 30 mins and hungs) .. wrote some 5 seperate emails to customer service and follow up notes within 10 days.. 0 replies in return.. Imagine that good is their customer service. Lost 3.5K INR to these scumbags.. Better choice is Makemytrip and Tripadvisor - atleast from my past experience.
It would be zero if possible!
It would be zero if possible! Horrendous company. Customer service awful. After waiting over a month still no refund. Asking for bank statements, even though a pdf copy of transaction provided all of there info requested. Numerous different personnel replying. They don't look through history of what's happened. Do not use!!!
Pity there isn't a 0* option - DO NOT USE
Pity there isn't a 0* option - DO NOT USE, its not worth the risk! We booked a room for £200 in Dublin & when we got there, the hotel had no record of it. Agoda were no help at all. We ended up having to drive home - 100 miles up the road at the end of a long day. Sickening! Agoda is a total conn - good luck to them in jail
TERRIBLE
TERRIBLE - Called to change dates for a fully refundable reservation for two rooms. Spent 90min mostly on hold and ended up with rooms on two different nights and held as none refundable. The absolute worst service and customer care I have experience in 30+yrs of travel
Made a booking with Agoda
Made a booking with Agoda, got the confirmation and took our money. I arrived at the hotel with my 2 small children and there was no booking and no rooms available. The hotel said they deal only with Booking and don't know Agoda and they never got any confirmation with our names. I sent an email to them and I got a silly reply on one line. Sent a few other emails, but they never replied, they stole the money. More than the money, the stress with small children and no place to sleep. Agoda destroyed our holidays. The people at the hotel did their best. We were victims of fraud by Agoda. 1 month later and 6 emails and still no reply
Wonky But Ultimately Worth It
Agoda was able to beat Priceline, Hotwire, and the other booking sites on price by quite a bit after factoring in taxes and fees. From what I can tell they charge little or no fees, plus have great promo codes and bonuses for future bookings. The app works fine but if anything goes wrong with your booking, things can get dicey. Calling customer support often results in their automated system hanging up on you or not recognizing your booking ID number. Once you do reach a live person, somewhere in Asia, the phone connection is terrible, the agent's accent thick, and you'll have to endure considerable background noise from other agents. It's slower but using email is a less frustrating means of dealing with Agoda customer support. Despite all my frustrations of dealing with customer support, in the end, Agoda has gone above and beyond what any other booking site has ever done and refunded my payment on non-cancellable reservations in which either I or their system had made an error in booking.
I RECCOMEND YOU DON'T USE AGODA
I RECCOMEND YOU DON'T USE AGODA. polite on the phone but wont actually do what they are supposed to do! I need a refund as the hotel I booked had a fire and closed .. you would think it would be simple but they still wont refund me. Now I have the hassle of contacting my bank to recover the money.
The most unreliable website
The most unreliable website. It never keeps the promises made during bookings. Should never book any hotel from this website
Fab customer service
Have booked twice with them and needed to cancel. Great prices and service. No issue receiving refunds.
Agoda Customer 7001654318 good service…
Agoda Customer 7001654318 good service representative number call me At Agoda, we believe real reviews from fellow travelers provide some of the best information to help you and others make future bookings. To assure that all reviews on Agoda are relevant, helpful, and genuine, we employ strict guidelines and quality control. Genuine and original Reviews can only be written by certified guests who have booked through Agoda and stayed at the reviewed property. No booking, no review. Reviews that contain text copied from another source, or which contain the opinions of anyone other than the writer, will be rejected. Relevant and balanced When writing a review, include all the information you’d want to know when deciding where to book your next trip. Describe the room, facilities, services, surroundings, or anything related to the property that can be useful to others. Your review should be based on your own experience only. We respect your viewpoint. Be honest, but fair. Both positive and negative accounts get posted, but try to stay constructive and avoid rants Avoid specific information such as rates and room numbers. For privacy reasons, personal information, including individuals’ names, phone numbers, and emails are not allowed. Readable and respectful Keep it clean. Spammy content, gibberish, hyperlinks, HTML tags, and duplicates are not permitted and will be removed. We won’t fix your typos, so please proofread your own writing. People of all ages, nationalities, cultures, and religions read our reviews. Agoda will not post profanity, discriminatory comments, personal attacks, or references to sexual or drug-related activities. Reviews are not a place for allegations, accusations or legal issues. If you do have a legal issue such as a theft or suspicion of other illegal activity, please contact our Customer Service team. Customer Support is available around the clock. Don’t hesitate to contact us! Agoda may edit or reject reviews that do not conform to these guidelines. Agoda reserves all rights to reviews in accordance with our Terms of Service. Thanks for sharing your exper
Good service representative 07001654318 number...
I am writing this as the owner of a small B&B that Agoda advertised at way below the regular room rate. Though I had permitted Agoda to list my property, they advertised this drastic price reduction without my knowledge or permission. Our rates are the same on my website as well as every online travel agency (OTA) - booking.com, Expedia, VRBO, Google Hotel Ads, etc. To make matters worse, Agoda charges 18% commission which is more than every other OTA. This resulted in revenue for a two-night reservation at far below the amount that would normally have been charged. Plus even this paltry payment was not received until the 25th of the month following the guest's stay. Obviously, Agoda is undercutting all the other OTA's as well as reservations made on my website for which there would be no commission paid. After receiving the second of these cut-throat reservations in one week, I immediately withdrew permission for Agoda to list my property. As an owner, I am prohibited from charging less for my rooms than what the OTA's charge....but apparently Agoda was not interested in adhering to the same standard. After weathering a horrible year due to the Covid pandemic, it is beyond my understanding how Agoda could act in this way against my small B&B. I'm done with them. I hope others will be as well.
I book a lot of Travelodge hotels and…
I book a lot of Travelodge hotels and when you go through google often results will show Agoda is a few pounds cheaper so I book through them. Be warned that it never is once you factor in the "Taxes and fees" that only ever seem to be noted in the confirmation for booking email and there doesn't seem to be a set fee for this. It just always seems to take you slightly over what you would have paid on the Travelodge website direct. You will often find problems with check-in also and have had the receptionists try to tell me I haven't paid as doesn't seem to show up on their system. I have to go through the email and they eventually agree to handover the key. Has happened 3 times at the Chessington Hotel. Overall, just not really worth it more than any really horrible experience.
I didn’t have a problem with this…
I didn’t have a problem with this company. I made a reservation And I wasn’t able to keep it due to unforeseen circumstances and the company gave me a refund in a go to cash for me to use at an alternate time they reached out to me and didn’t stop until I was satisfied although I’ve only used them twice but both times I had excellent experience and I have recommended them to my mother and now she uses them we’ll see how she does after her trip using them. Out of all the companies I’ve used this company gave me the best customer service so I don’t understand what all the low reviews are for
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