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Airalo

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airalo.com
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旅游度假
所在地
新加坡
状态
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近 12 个月
989 条评价
差评回复率
68%(263/385 条)
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商家自述

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

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Airalo靠谱吗?

Airalo(airalo.com)在 OK.one 的综合评分为 3.0 分(满分 5 分),基于本站收录的 989 条用户评价,属于旅游度假分类,口碑一般。20% 的评价为 1 星,差评比例偏高;商家回复了 68% 的差评;评价主要围绕使用体验、产品、应用。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

Affordable alternative to expensive international cell phone plans

Airalo is a great affordable alternative to purchasing international cell phone plans. It usually works pretty well, especially for voice and calls, data can be trickier. Installation can also take a moment but that's normally the case when traveling to other countries.

Airalo 回复2026-10-09

Hi! Love that you found Airalo as a more affordable way to stay connected, and it sounds like voice and calls were the smooth part of your trip. For data, how fast it gets used can depend a lot on what your phone does in the background, not just what you stream. Enjoy the next place you land!

I used Airalo and my wife used…

I used Airalo and my wife used Roamless. I think I prefer the benefits of Roamless as their airtime does not expire.

Airalo 回复2026-10-09

Hi! Airalo eSIMs have a validity period, while the amount of data you use depends on how your phone uses it, including background refreshes and syncs. If you want the plan to keep going without thinking about dates, Auto-Renewal can top things up when your data or validity runs low. We are really glad you shared what you’re looking for, and hope Airalo fits even better on your next trip!

a super convenient option

Airalo is a super convenient option for international travel. In my experience, service quality varies by country: Spain had by far the best connection, with Portugal and Denmark performing very well, too. Italy was a letdown, as I often had to move around just to get a single bar. Despite that hiccup, it’s still a great overall solution for staying connected abroad, and I’ll definitely use it on my next trip.

Airalo 回复2026-10-09

Hi! For the connection hiccup you saw in Italy, open the Support Chat in the Airalo app and our team can review how the eSIM behaved on your trip. It is great to hear Spain was strong for you, and that Portugal and Denmark also worked well, since that is what we aim for when you travel across borders. Italy being a letdown is not what we want, and we appreciate you sharing your experience since it can help future travelers!

I traveled with Airalo many times in…

I traveled with Airalo many times in the past few years. I’m currently in Spain and Airalo didn’t work for my entire stay. I’m disappointed and I didn’t know how to make it work. I will never use it again.

Airalo 回复2026-10-13

Hey there, thanks for traveling with us all these years! If your eSIM didn't work as it should, please reach out via the in-app chat and ask to speak with a live agent. We'd love to review your case and help make things right! We're really sorry your eSIM let you down in Spain. I hope your next experience will be much smoother. Thank you for your feedback! Stella – Customer Advocacy

It didn't work at all for ne in Nepal…

It didn't work at all for ne in Nepal yet my e-sim is turned on

Airalo 回复2026-10-08

Hello Bev, Thanks for the feedback, and sorry to hear your eSIM is giving you trouble in Nepal! That's definitely not the smooth experience we want you to have. I found your account and sent you a follow-up message—just give us a reply whenever you get a chance so we can jump in and help you get this fixed! Mia - Customer Advocacy

I purchased a unlimited 3day European…

I purchased a unlimited 3day European sim, it worked on day 1, but on day 2&3 it kept freezing, despite several attempts to reset, turning the sim off and on restarting the phone etc, I couldn’t get it to work and had no alternative other than to turn on my uk sim and incur roaming charges. So on this occasion it was a waste of money for me

Airalo 回复2026-10-13

Hello Jason! If you couldn't use your eSIM properly while traveling, please reach out via the in-app chat. We'd love to review your case and help make things right! I'm really sorry to hear this happened. Having your connection freeze in the middle of a trip and then facing unexpected roaming charges must be incredibly frustrating. I hope your next experience is much smoother and hassle-free! Thank you for your feedback. Stella – Customer Advocacy

Very bad .

Very bad .. I purchase in allot of money several times and you provide me in Ghana only 3G that actually it’s Zero ability to communicate.. I need you to refund me for all of these Ghana global and country payment I purchased cause you provide only 3G ( and with this service) it’s me NO service no calls no Internet and unless you have 4 or 5 G will not use your services in Africa

Airalo 回复2026-10-16

Hey Tal! When you're ready to give us a chance, please reach out to us via the in-app chat. We’d love to help you check your coverage in Ghana. I’m really sorry to hear about the trouble with your connection there, and I’m eager to get everything sorted out for you! Jasmine - Customer Advocacy

Too expensive

Too expensive . I topped up 4 times during 4 days . First and last experience with Airalo

Airalo 回复2026-10-13

Hello Adnane! Background app refreshes and automatic cloud syncs often eat up data faster than expected. We recommend checking out this article on how to save on data usage to help stretch your balance: https://www.airalo.com/help/using-managing-esims//how-to-optimize-your-esims-data-usage/ I'm really sorry about that. Burning through data quickly and having to top up multiple times can definitely add up and be super frustrating. Remember, if you need any help, our support team is always available via the in-app chat! Thank you for your feedback. Stella – Customer Advocacy

Always have trouble applying vouchers

Airalo 回复2026-10-13

Hello Carroll! If you need any help, please reach out via the in-app chat and ask to speak with a live agent. We'll be happy to guide you through it and make sure your voucher gets applied properly! I'm really sorry for the hassle. I hope your next experience will be much smoother. Thank you for your feedback. Stella – Customer Advocacy

Works ok in USA but not in Ghana

Beware - Unlimited data is cut right back at 5gb a day . It is very very slow after this - takes forever for a webpage to load etc.

Airalo 回复2026-10-09

Hi! Open the Support Chat in the Airalo app so our team can take a deeper look at how your eSIM is behaving in Ghana. For unlimited plans, full speed runs up to 3 GB per day, then speeds are reduced for the rest of the day until it resets. We can see how that can slow things down on your trip, and thank you for flagging it!

It hasn’t worked for me on this…

It hasn’t worked for me on this occasion so for me I’m not happy with airalo today

Airalo 回复2026-10-09

Hey! Losing connection when you are on the road is the worst kind of annoying. We want to help you, and our team can take a closer look in the Airalo app through Support Chat. We appreciate you sharing this, and we are working to make it better!

Generally speaking I have had good…

Generally speaking I have had good experiences with Airalo. I had a terrible experience in July when I purchased an eSIM for Greece … it did not work whatsoever when I was in Santorini.

Airalo 回复2026-10-09

Hi! We want to take a deeper look at what happened with your eSIM in Santorini, so our team is looking into the connection details for your eSIM. July trip got derailed, and thank you for sharing what happened.

It’s very complicated to install and…

It’s very complicated to install and get the eSIM to connect. I am a senior and not tech savvy. In the summer I traveled and thought 💭 my eSIM was working. Unfortunately it cost me $97 US. With technology so advance there has to be a better way.

Airalo 回复2026-10-09

Hi! Our Support Chat can walk you through getting your eSIM connected, step by step, in plain language. In the Airalo app, open My eSIMs and then Support Chat, and a human agent will help you check what is active on your plan. That left you without the connection you expected for your trip, and thank you for sharing what happened. We keep working to make setup smoother for travelers!

It keeps losing connection /disconnected

Airalo 回复2026-10-09

Hi! For repeated disconnects, try manually selecting the supported network on your phone while your Airalo eSIM is active. If it keeps happening after that, open the Support Chat in the Airalo app so our team can take a deeper look. While your trip was relying on a steady connection, we want to help, and thank you for flagging it!

I was confused how much data I had left…

I was confused how much data I had left on my phone and my wife’s phone. And I’ve tried to use you four times before and it never worked and I lost money. But I tried again this time and it worked. So that was good. But the connection was good during our trip. But I did not get SMS message text messages on my phone. I don’t know why. But my wife did.

Airalo 回复2026-10-09

Hi! SMS text messages depend on whether your specific eSIM plan includes a phone number for calls and texts, so it’s possible for one line to receive texts while another doesn’t. Check the package details for whether that number feature is included, and we can help confirm what is active on each device. Really glad your connection worked for the trip this time, and thank you for sticking with it and flagging the SMS part!