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Airalo

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关于 Airalo

数据更新
网站
airalo.com
分类
旅游度假
所在地
新加坡
状态
待认证
近 12 个月
989 条评价
差评回复率
68%(263/385 条)
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商家自述

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

以上内容由商家自行提供,未经平台核实。

Airalo靠谱吗?

Airalo(airalo.com)在 OK.one 的综合评分为 3.0 分(满分 5 分),基于本站收录的 989 条用户评价,属于旅游度假分类,口碑一般。20% 的评价为 1 星,差评比例偏高;商家回复了 68% 的差评;评价主要围绕使用体验、产品、应用。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

This was my first time using an eSIM…

This was my first time using an eSIM for travelling to another country. Airalo was easy and seamless. I had zero problems. One wish would be able to Top Up by the day rather then 3,5 or 7. But the cost was still low and still great.

Airalo 回复2026-10-08

Hi! Love that your first trip with Airalo went so smoothly. Getting set up for another country and feeling confident with your data right away is exactly what we aim for, and your note about wanting daily Top-Up options makes total sense for longer stays. Wherever you land next, we would love to be along for it!

Easy to purchase but giga bytes are…

Easy to purchase but giga bytes are exhausted fast. Feels faster than usual

Airalo 回复2026-10-08

Hi! Data using more quickly than expected can happen because the validity date is the maximum lifespan, while the data itself moves at the pace your phone uses it, including background syncs and refreshes. If you want, our Support Chat in the Airalo app can take a closer look at the usage on your account, so you know what happened mid trip. We know it can feel like it ran out too soon, and thank you for sharing this!

Esim performed

That it worked well

Airalo 回复2026-10-08

Hi! We love hearing that your Airalo eSIM worked well. It sounds like your eSIM connection was working the way you hoped while traveling. Safe, steady connection makes travel so much easier, and your note means a lot to the team. Wherever you land next, we would love to be along for it! - The Airalo Team.

Provided consistent and quality service…

Provided consistent and quality service with no hiccups.

Airalo 回复2026-10-08

Hi! We love hearing that your Airalo eSIM experience stayed smooth and reliable. That is exactly the kind of connection we are aiming for as you are on the move. Wherever your next trip takes you, we would love to be part of it! - The Airalo Team.

We have used Airalo several times to go…

We have used Airalo several times to go to Turkey. It’s a little bit tricky to set up from the Uk. More simple instructions would be easier for more mature people who are not tech savvy

Airalo 回复2026-10-08

Hi! You can get set up step by step with our 24/7 Customer Support in the Airalo app, and they’ll tailor it to your phone so it feels straightforward from the UK. If you hit any snags during setup, open the Support Chat and a human agent will guide you through what to tap next. Thank you for using Airalo on your Turkey trips, and we hope the next one feels easier!

It’s easy to buy the eSIM and use.it…

It’s easy to buy the eSIM and use.it sends alerts about the data usage.

Airalo 回复2026-10-08

Hi! That sounds like a smooth start with your eSIM, plus those usage alerts helping you stay on track. We’re glad our services are making it easier to manage data while you travel, and we hope Airalo is there for your next adventure too. Thank you for sharing, and enjoy the rest of your trip! - The Airalo Team.

Wonderful customer experience

Wonderful customer experience I wish the price was a little competitive

Airalo 回复2026-10-08

Hi! A smooth experience like yours is exactly what we hope for with Airalo, and it makes us happy to hear you enjoyed staying connected. We are checking what helps keep eSIM setup simple, and we would love to be part of your future travels too. Enjoy the journey! - The Airalo Team.

In Egypt and can’t connect

In Egypt and can’t connect. Would love some help. ICCID 8931087126071332818

Airalo 回复2026-10-08

Hi David! Thank you for letting us know about this! I found your account and sent a message directly to your inbox. Our support team is standing by to help get this sorted out whenever you're ready, so please reply back at your convenience. As a quick heads-up, the best way to get assistance next time is through our in-app chat—our live human support team is online 24/7! Safe travels! Mia - Customer Advocacy

I’ve bought 4 eSims for Eswatini at…

I’ve bought 4 eSims for Eswatini at different times - only 1 has worked. Logged calls and your bot, and then senior tech consultant could not help. Disappointed.

Airalo 回复2026-10-08

Hello Noah, Thanks for letting us know about this! I was able to locate your account and dropped a message in your inbox. Our support team is ready to jump in and fix this whenever you have a moment. Feel free to reply directly to us if you need further help! Mia - Customer Advocacy

I can t install and make Airalo…

I can t install and make Airalo operational

Airalo 回复2026-10-08

Hello Dorith, Thanks for the feedback, and sorry to hear your eSIM is giving you trouble! That's definitely not the smooth experience we want you to have. I found your account and sent you a follow-up message—just give us a reply whenever you get a chance so we can jump in and help you get this fixed! Mia - Customer Advocacy

Download Ubigi instead

Landed in France and my phone wouldn't connect. Had to figure it out by wifi. It kept trying to connect me to 3G which France got rid of? Anyways finally got frustrated enough and downloaded Ubigi and it connected in seconds and I haven't had an issue.

Airalo 回复2026-10-08

Hello Aj, So sorry for the headache with your connection in France! I really appreciate you contacting our support team for further assistance. Thanks for sharing your feedback, and we hope to provide a seamless experience for you next time! Mia - Customer Advocacy

Can’t load onto my phone

I brought a plan and didn’t work in Dubai had to get refund but really needed a working esim

Airalo 回复2026-10-08

Hello Faye, So sorry for the trouble with your eSIM in Dubai! This is certainly not the experience we wanted for you. We want to confirm that your refund has been processed on our end. If you need any further assistance, please don't hesitate to reach out! Mia - Customer Advocacy

It didn't work,i contacted your support…

It didn't work,i contacted your support 4 assistant but couldn't help , i hope u refund my payment cauz i couldn't get connection,go back my record of complaint.

Airalo 回复2026-10-08

Hey Eid, Thanks for the feedback, and sorry to hear your eSIM is giving you trouble! That's definitely not the smooth experience we want you to have. I found your ticket with support team and sent you a follow-up message—just give us a reply whenever you get a chance so we can jump in and help you get this fixed! Mia - Customer Advocacy

DO NOT USE IN BARBADOS

Paid $50 to use in Barbados for a 3 week trip. It didnt work for two weeks then one day it magically worked for a few hours then I got a notification it was going to expire in a day so it basically turned itself on for the one day the a out I topped it up still not working . HIGHLY NOT RECOMMENDED

Airalo 回复2026-10-08

Hey Sharon, So sorry for the connection issues with your Barbados eSIM! We want to help you resolve this, so please message us via the in-app chat. Our human support team is available 24/7—when you ask to speak with an agent, we will assist you right away. Mia - Customer Advocacy

My purchase was refunded immediately…

My purchase was refunded immediately for no reason. My phone met the requirements mentioned in the website and the AI agent had no idea why. I know people are expensive, but AI cannot answer every question. I would not recommend this company to anyone.

Airalo 回复2026-10-08

Hey Bob! So sorry for the headache with your order! We totally get that bots aren't always enough, so please know you can always ask for a live human agent in our 24/7 in-app chat. If you're open to trying again, please give it another go! If it hiccups at all, drop us a line in the app, and a human team member will help you out immediately. Mia - Customer Advocacy