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Airalo

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网站
airalo.com
分类
旅游度假
所在地
新加坡
状态
待认证
近 12 个月
989 条评价
差评回复率
68%(263/385 条)
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商家自述

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

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Airalo靠谱吗?

Airalo(airalo.com)在 OK.one 的综合评分为 3.0 分(满分 5 分),基于本站收录的 989 条用户评价,属于旅游度假分类,口碑一般。20% 的评价为 1 星,差评比例偏高;商家回复了 68% 的差评;评价主要围绕使用体验、产品、应用。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

I have used on several occasions

I have used on several occasions. Last spring in the Bahamas the paid for phone app did not work, despite repeated attempts wasting my time with your chat. I am now in Rome. 1st, I wanted a phone/data app that was hidden under global, so ended up with data only. That took 2 hours to load, again with your chat, as the name was not visible after the download. 3rd, now I am in Rome and cannot send an iMessage, getting a message saying MMS must be on- when it is. You have messed up a previously good product and I will look for another provider.

Airalo 回复2026-10-06

Hi there! Thanks for raising this here! I've just sent you an email to follow up and help troubleshoot those iMessage issues so we can get this sorted out for you. Wasting time on chat and dealing with iMessage errors is the absolute last thing you should have to deal with when on vacation. We are super sorry for the headache and frustration! Thanks for bringing this to our attention, and let's get this sorted so you can enjoy your trip! Stella – Customer Advocacy

Not Working Properly

Hello I topped up my UAE eSIM for 20GB for 30 days, worked for one day and start giving me 3G signal instead of 5G Nothing works on 3G signal. I hope it’ll be fixed later as I’m staying in UAE for 15 days more, otherwise it’ll be a waste of money

Airalo 回复2026-10-06

Hello Zaid! Thanks for raising this here. I can see that our support team was able to assist you and process a resolution via the in-app chat. I'm sorry to hear that your top-up stopped working and I hope our support team could help make things right! I hope your next experience will be smoother. Thank you for your feedback. Stella – Customer Advocacy

Paid for eSIM on two mobiles and no…

Paid for eSIM on two mobiles and no connection in Bengaluru, India. Waste of money and time. Terribly disappointed

Airalo 回复2026-10-06

Hello! Thanks for raising this here! I've just sent you a follow-up email to help troubleshoot your connection issues and help sort things out. Check your inbox when you have a sec! I'm sorry to hear that you cannot connect in India with two phones and I understand your disappointment. I hope we can sort things out quickly! Thank you for your feedback. Stella – Customer Advocacy

Could not connect despite assistance…

Could not connect despite assistance from very helpful staff member. I received a full refund but wasted a whole day and had multiple issues without WiFi

Airalo 回复2026-10-06

Hello Romye! We're glad our team could help and that your refund came through. Thanks for the kind words about our staff member, too. I'm really sorry you couldn't get connected and lost a whole day because of it. That's frustrating! We hope your next experience will be much smoother! Thank you for your feedback! Stella – Customer Advocacy

I topped up my e-sim and it doesn’t…

I topped up my e-sim and it doesn’t work. A waste of money I know I won’t even get back from Airalo

Airalo 回复2026-10-06

Hey Bella! Thanks for raising this here! Please make sure you have installed the eSIM on your device and enabled it under Cellular plans. I've just sent you an email to help troubleshoot this and help sort things out! Check your inbox when you have a moment! I'm sorry to hear that your eSIM isn't working after you topped it up. I hope we can resolve this quickly! Thank you for your feedback. Stella – Customer Advocacy

Poor internet functionality in the…

Poor internet functionality in the centre of Paris,

Airalo 回复2026-10-08

Hello Robert, So sorry about the poor connection in central Paris! I pulled up your support ticket and the ticket was resolved already. If you need a hand with anything else, just drop us a message! Hope your next trip with us is completely smooth sailing. Safe travels! Mia - Customer Advocacy

Waste of time and money

Waste of time and money. Didn’t work. Couldn’t get support.

Airalo 回复2026-10-08

Hello GP, So sorry that the eSIM did not work! We want to help you resolve this, so please message us via the in-app chat. Our human support team is available 24/7—when you ask to speak with an agent, we will assist you right away. Mia - Customer Advocacy

The data service kept dropping

The data service kept dropping. I was not able to gain a stable connection. I was disappointed, the service really required to stay in consistent communication.

Airalo 回复2026-10-08

Hello Diana, Thanks for letting us know about this! So sorry about the spotty connection you're having with your eSIM! I was able to locate your account and dropped a message in your inbox. Our support team is ready to jump in and fix this whenever you have a moment. Feel free to reply directly to us if you need further help! Mia - Customer Advocacy

Awful time getting connected in kenya…

Awful time getting connected in kenya and zanzibar - spent hours on whatsapp with support but not very successfully - the agents were helpful but ive lost most of my money on the eSIM. A pity as they not had problems in previous trips

Airalo 回复2026-10-08

Hello SH, Thanks for the feedback, and sorry to hear your eSIM is giving you trouble! That's definitely not the smooth experience we want you to have. I found your account and sent you a follow-up message—just give us a reply whenever you get a chance so we can jump in and help you get this fixed! Mia - Customer Advocacy

Tried to take payment 10 times in total

I purchased an eSim online for S Africa, £29. There was a delay whilst Visa authorised the payment. Then they authorised it. Airalo's system then tried to take the £29 a further 9 times over a period of 45 seconds. All this I found out when Visa (Halifax) fraud department contacted us. They only succeeded in taking one £29 payment because Visa flagged and blocked the repeat attempts as suspicious. A lot of back and forth then ensued between Halifax Visa fraud department and ourselves and then Airalo and ourselves through live chat. Airalo wanted a ‘screenshot‘ (of what?) before they would escalate it further (not that that would help anyway). There are no screen shots to send them of course. Bottom line, my credit card has been temporarily blocked by Visa. I have no confidence in Airalo that their system won't try to take further payments, so I've had to ask Halifax visa to block that card permanently and send a new one - which won't arrive before I go on holiday. Thanks a bunch Airalo and thank you for ‘being unable to progress this without a screenshot‘. I only hope that the eSim, which I did receive, works OK when I get to S Africa or that really will be the cherry on the top of the whole time wasting experience.

Airalo 回复2026-10-08

Hello Mitchell, Thank you for your feedback! So sorry for the terrible hassle with your payment and for the stress of having your card blocked right before your holiday. Security always comes first for us. If you ever see something on your statement that doesn't look right, please contact us immediately so we can check into it! Your eSIM is fully valid for South Africa, and our 24/7 in-app support team is standing by, so please contact us if you need anything! Mia - Customer Advocacy

Every time it’s not easy to connect to…

Every time it’s not easy to connect to the country service It different from country to another country

Airalo 回复2026-10-08

Hello Meshal, Thanks for the feedback! I really appreciate your perspective. We're always working to make global connectivity as seamless as possible, so we'll definitely use your feedback to make our service better. If you ever need help, feel free to drop us a message in the in-app chat—our live human agents are standing by 24/7! Mia - Customer Advocacy

Had a few problems logging on to…

Had a few problems logging on to Australia sim. Support worked through but couldn't find issue. Supplied Oceania sim which worked. Took a long time to work through issue.

Airalo 回复2026-10-07

Hi! It's great that the Oceania eSIM got you connected and working after the Australia one was giving you trouble. Support Chat is the right place for a case like that, since they can check what is active on your account and help you land on a setup that works for your trip. We know the back-and-forth took so long, and thank you for sticking with it, safe travels ahead!

Average in all countries

Average in all countries, but terrible in Greece

Airalo 回复2026-10-07

Hi! We know how disruptive it is when your connection does not feel reliable on a trip, and we want to help you get to the bottom of what happened in Greece. Open the Support Chat in the Airalo app so a human can take a deeper look at your line. Thank you for telling us about it!

I thought I bought seasons that would…

I thought I bought seasons that would allow me to make phone calls, it sure why it doesn’t work.

Airalo 回复2026-10-07

Hi! Calls and texts only work with the eSIM packages that include a phone number, and that info is shown in the package details before purchase. Some local packages include a number, and the Global eSIM includes one for international calls and texts too. Our team knows this can catch you by surprise, and thank you for sharing it, safe travels ahead!

Was patient with trying to sort out my…

Was patient with trying to sort out my issue

Airalo 回复2026-10-06

Hi! Having a rough connection moment can take a lot of your time, and we want our eSIMs to work the way they should. We are checking what happened and looking into it so your next Airalo trip feels smooth and connected. Thank you for your patience and for choosing Airalo for your travels! - The Airalo Team.