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Airalo

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网站
airalo.com
分类
旅游度假
所在地
新加坡
状态
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近 12 个月
989 条评价
差评回复率
68%(263/385 条)
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商家自述

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

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Airalo靠谱吗?

Airalo(airalo.com)在 OK.one 的综合评分为 3.0 分(满分 5 分),基于本站收录的 989 条用户评价,属于旅游度假分类,口碑一般。20% 的评价为 1 星,差评比例偏高;商家回复了 68% 的差评;评价主要围绕使用体验、产品、应用。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

I dislike deadspots when you are…

I dislike deadspots when you are tracking and all of a sudden, you lose your way as the map freezes and you lose your way. Luckily, A friend of mine had another eSIM provider and took the slack of downtime. Speed is also not consistent when service is available. Your service was ok in Vietnam and Japan when I was there.

Airalo 回复2026-10-07

Hi! We want to take a deeper look at what your eSIM was doing when your map froze. It is great to hear it worked well for you in Vietnam and Japan, and we appreciate you sharing the deadspots in between. If you can, tell us what you saw on the screen when the map froze. We keep working to make the experience more consistent for you!

Poor connection in Thailand

Airalo 回复2026-10-07

Hi! We want to take a deeper look at how your Airalo eSIM behaved during your time in Thailand, so if you can, tell us what you were seeing on the signal when the connection issues started. It made the trip harder, and thank you for calling it out! We are using feedback like this to keep improving our experience.

Well

Well, so far it has worked for me however the rates are too high in Africa relative to Europian countries...

Airalo 回复2026-10-07

Hi! Glad to hear your Airalo eSIM is working so far. Rates can vary by destination and plan type, but our packs are built to keep you connected the moment you land, with support there while you travel. Thank you for sharing that perspective, and we would love to be along for your next trip too!

Costs in different geographies

The cost is prohibitive in African countries. I was in Ethiopia & Belgium in the last few weeks and the prices were vastly different.

Airalo 回复2026-10-07

Hi! Prices can look very different from one destination to another because each eSIM is priced for that specific route and package, and the exact total and inclusions are shown in the package details before you buy. It felt prohibitive while you were using Airalo in Ethiopia and Belgium, and thank you for flagging the comparison so travellers can calibrate expectations for each trip!

Coverage was not always the best

Coverage was not always the best, i was with a friend who used a different Esim and he had more consistent access. Was charged an extra top up, when the first top up didn't take and had to redo it 3 hours later again. i didn't use my phone for much of that time. 1 gig in 3 hours of very little use, customer support says i used it up. i didnt have icloud sync on for the entire 2 week trip. Their customer support was professional and polite, thank you Lily. its not the money, its just the fact, i didnt use the phone.

Airalo 回复2026-10-07

Hi! Open the Support Chat in the Airalo app so our team can take a deeper look at the Top-Up that did not go through and how the data was counted during that stretch. Data use can still move based on what your phone does in the background, even when the phone is mostly untouched, so they can review the exact usage on your account and line everything up. We are glad to hear your experience with Customer Support was professional and polite, and we will pass your note along to Lily. We appreciate the patience while you were trying to get connected, and thank you for telling us about your trip!

Pros and Cons of Airalo coverage in USA

I liked the easy interface in the app. But, I had few times while been in areas that there was no cell coverage.

Airalo 回复2026-10-07

Hi! Use the Support Chat in the Airalo app so our team can take a deeper look at how your eSIM behaved while you were in the USA. It’s great you found the interface easy, and we know how disruptive it is when your data drops in spots with no coverage on your route. Our support team can review the line activity on your account and help you get back to stable connection. Thank you for sharing what happened. Safe travels next!

The coverage of the las 3 days at…

The coverage of the las 3 days at Greece was terrible, you only offer me EDGE connectivity, even after trying most of the hacks in your website and what I could search using ChatGPT and Google you still could not change the EDGE to 4G or 5G

Airalo 回复2026-10-07

Hi! We want to take a deeper look at how your eSIM connected over those last days, so please open the Support Chat in the Airalo app and our team will review your line and usage with you. That was not the experience we wanted for you in Greece, and thank you for telling us.

I cannot download the iphone airalo app…

I cannot download the iphone airalo app on my wifes iphones as the internet connection is to slow? I can inlog on your website.

Airalo 回复2026-10-05

Hey, It seems like you're having trouble downloading Airalo on your wife's iPhones because of slow internet. We totally get how that can be frustrating. We recommend reaching out to our customer support team through the app chat for help with this issue. We're here to assist you! Safe travels ahead! - The Airalo Team.

Works

Works. Installation can be tricky though.

Airalo 回复2026-10-05

Hey, thanks for your feedback! We're glad to hear that everything works well for you. We understand that the installation can be a bit tricky, and we appreciate you sharing that insight. If you ever have questions or need assistance, feel free to reach out to our customer support team in the app chat. Safe travels with our eSIMs! - The Airalo Team.

1 out of 3 ESIMs did not work

1 out of 3 ESIMs did not work. The ones that did went well.

Airalo 回复2026-10-05

Hey, It's awesome that two of our eSIMs worked well for your travels! We truly appreciate your feedback about the one that didn't perform as expected. Your experience matters to us, and we’re checking into this to see how we can improve. If you need any assistance, feel free to reach out to our customer support team in the app chat. Safe travels ahead! - The Airalo Team.

good to use

Sometimes failing to activate

Airalo 回复2026-10-06

Hey, it's great to hear that you're finding our eSIM useful! We understand that you're experiencing some activation issues, and we take that seriously. We're checking into this to ensure a smoother experience for you. If you need immediate assistance, feel free to reach out to our customer support team in the app chat. We're here to help! Wishing you safe and enjoyable travels ahead! - The Airalo Team.

I have bought 4 eSims for travel for…

I have bought 4 eSims for travel for the family, but it has been really difficult to navigate which sim is for which person. I don’t find the app all that intuitive. As far as coverage goes, it has been ok.

Airalo 回复2026-10-05

Hey, thanks for sharing your experience with our eSIMs! We understand that navigating multiple eSIMs for your family can be a bit tricky, and we appreciate your feedback on how we can make things more intuitive. It's great to hear that the coverage has been satisfactory for you. If you ever need assistance, feel free to reach out to our customer support team in the app chat. We’re here to help make your travels smoother! - The Airalo Team.

Can't connect 😕

Airalo 回复2026-10-05

Hey Dana! Thanks for raising this here. I've just sent you a follow-up email to help troubleshoot this and get you connected! Check your inbox when you have a moment. I'm really sorry to hear that you're having issues connecting and I hope we can sort things out quickly! We're here to help! Thank you for your feedback. Stella – Customer Advocacy

Bad internet connection all the time

Airalo 回复2026-10-05

Hello Constantin! Thanks for raising this here. The best way to get support is to reach out via the in-app chat and ask to speak with a live agent so our support team can troubleshoot and help improve your connection in real time. Just ask to speak with a live agent and you will be immediately connected. You can also check this useful self-service troubleshooting article: https://www.airalo.com/help/troubleshooting//why-is-my-esim-not-working/ Having a bad connection all the time is super frustrating and I understand your disappointment. If you still need help, please reach out via the in-app chat. We're here to help! Thank you for your feedback. Stella – Customer Advocacy

It doesn't work

Airalo 回复2026-10-05

Hello Michael! Thanks for raising this here! I've just sent you a follow-up email to help troubleshoot this and help you get connected! Check your inbox when you have a moment! Sorry to hear you're having issues connecting with your eSIM and we're here to help sort things out! Thank you for your feedback. Stella – Customer Advocacy

Data not working at all had to use my…

Data not working at all had to use my phone plan waste of money

Airalo 回复2026-10-05

Hi Laura! I can see that our support agents were able to assist you on chat. If you still need help, please reply to the same chat thread and they will continue to assist you! Thank you for your patience. Having your data fail and having to rely on your primary phone plan is super frustrating, and I'm so sorry for the hassle! I hope your issue was resolved but if you still need a hand, we're always here to help! Thank you for your feedback! Stella – Customer Advocacy

I have purchased an Airalo eSIM for a 3…

I have purchased an Airalo eSIM for a 3 weeks trip in Europe. Much to my surprise I got the AT&T bill after coming back and found out I and my son was charged $12/day for international plan. The eSIM from Airalo was not working. My AT&T bill was over $400. I opened a ticket with Airalo and was told I can only contest the bill 30 days from purchase and they can give me $27 air money back! I cannot pay my bill with those. I will never buy again from Airalo! Be careful!

Airalo 回复2026-10-06

Hello Fred, I know how stressful unexpected charges from your home carrier are, and thank you for sharing your feedback. When using an eSIM abroad, it's essential to turn your primary line off completely so that only the Airalo eSIM is running. I tried pulling up your account history to examine your case, but I couldn't find a matching record. If you could reach out to our team again with your account info, I'd be glad to look into this for you! Mia - Customer Advocacy